Communication task does not show in Major Incident Management (MIM) workbench

Ankit Pratap009
Tera Contributor

‎07-11-2023 12:20 PM - edited ‎07-11-2023 12:24 PM

Hello Team,

 

In Major Incident workbench, under communication task, no task is visible. Earlier I have made changes to the name under "comm_plan_definition" and it is working fine, and suddenly all task under it getting disappeared. I have reverted all the changes but still it is not able to work. I have checked in the backend no record is creating in backend in incident_alert_task table.

Please let me know if you have any suggestions, how these tasks are created like which BR/Script Include used.

Please see below attachment.

 

 

 

 

AnkitPratap009_2-1689102692911.png

 

AnkitPratap009_1-1689102655202.png

 

 

AnkitPratap009_0-1689102491821.png

@Ankur Bawiskar @Manmohan khandelwal

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2 REPLIES 2

Aleena22
Tera Contributor

‎08-22-2023 02:01 AM

did you get the solution i am having the same issue it is showing for the admin role but not for the itil role

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Sarah15
Tera Expert

‎03-16-2025 01:20 PM

Only the users with the below roles will be able to see the send UI Action under the communications tab in the Major Incident Workbench.

  • major_incident_manager
  • communication_manager
  • incident_manager
  • admin
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