Conditional Catalog Item Selection in Order Guide Integration

[gdo]

Dear Community,

I need to integrate a new onboarding process into the existing one.
Currently, we use an order guide with five catalog items. However, the new entity will not need to complete or use one of these catalog items.

Is it possible to make a catalog item optional based on a variable from another catalog item? Additionally, can we automatically reject the RITM based on a variable?

I imagine that I could use a flow to intercept the catalog item and make the necessary changes right after submitting the order guide, but I would like to know if you have any other ideas for bypassing a catalog item in an order guide based on a variable.

Looking forward to your insights.

Kind regards,
Gdo

[Dr Atul G- LNG]

Hi @gdo 

Did you check the rule based in order guide. 

[Shubham_Jain]

Step 1: Use Order Guide Rules (Preferred Approach)

This method ensures the catalog item is not included in the order based on a variable.

1. Navigate to Order Guide Rules

1. Go to Service Catalog > Catalog Definitions > Order Guides.

2. Open your existing Order Guide.

3. In the Rules section, click New.

2. Configure the Rule

1. Set Applies to as the dependent catalog item.

2. Use Condition to check the variable from another item.

Example: Onboarding Type (variable in another item) is not equal to — New Hire

3. In the Action section, choose “Include — Set it to false.

4. Click Save.

Outcome: If the condition is met, the specific catalog item is not included in the order.

[Dr Atul G- LNG]

Hi @gdo 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-man...

[gdo]

Hi, 
thanks for the answers.
I've tried but I don't see the variable I need in here :

I need to hide a catalog item based on the variable of another catalog item. Would it be possible in the rule based ?