Configuration Item not displaying data on incident form

[Gopal14]

Hi Team,

when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field.

However, I have not given the configuration item value on the incident form. after the creation of the incident I want to give the configuration item value, When I am selecting it is showing the message “No records to display”.

Can anyone help me with this?

Thanks in Advance

[Pradeep Sharma]

Hi Gopal - Can you check if there is any query business rule in the target table that is restricting the access to the record.

[Ankur Bawiskar]

Hi Gopal,

Few things to check

1) Please check any reference qualifier is applied on that field which is restricting the records

2) Check query business rule as mentioned in previous comment

Regards
Ankur

[Ankur Bawiskar]

Hi Gopal,

Adding to above point

The cmdb_ci field present on incident form is at task table

So you need to check the dictionary override if any applied on this field for incident table

1) Check the related list and open the record for incident table

2) Out of the box it shows those CIs which are not Retired

3) Please verify if someone has updated the ref qualifier

Regards
Ankur

[Gopal14]

Hi Ankur,

1.

Below one is the reference qualifier

2. I have only two Query business rules