Configure Service Operations Workspace

pramodkumar
Tera Expert

‎01-03-2024 03:24 PM

Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.

How can we configure Service Operations Workspace for incident and Service Catalog management.

 

 

Thanks,

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Maik Skoddow
Tera Patron
Tera Patron

‎01-03-2024 07:22 PM

Hi @pramodkumar 

basically, the documentation page https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w... is your starting point for using the Service Operations Workspace.

But I'm not sure what you mean with "Service Catalog Management" as Workspaces are intended to support the work of fulfillers (agents). With the SOW you will not be able to manage your catalogs and catalog items. These actions have to be performed in the classic UI or with the help of the Catalog Builder.

On the following two pages, I have collected many links to resources for these two topics:

Maik

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pramodkumar
Tera Expert
In response to Maik Skoddow

‎01-03-2024 07:44 PM

Hi Maik - when I say service catalogs, I am referring to catalog tasks which are fulfilled by ITIL users

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Maik Skoddow
Tera Patron
Tera Patron
In response to pramodkumar

‎01-03-2024 07:46 PM

Hi @pramodkumar 

okay, catalog tasks can be processed in the SOW without any further configurations.

Maik

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Tai Vu
Kilo Patron
Kilo Patron

‎01-03-2024 08:46 PM

Hi @pramodkumar 

Within OOTB, there're available lists for Requests, Requested Items and Catalog Tasks in SOW.

Timi_0-1704343522848.png

 

Can you specify what modifications or configurations you are looking to make in addition to the OOTB settings?

 

Cheers,

Tai Vu