Contract [ast_contract] - How do I progress the state past 'Draft'?

[aaron47]

Hello,

The image below is OOTB Rome.  Beth Anglin created the contract and Charlie Witherspoon has just approved it.  The contract is still in a 'Draft' state.  I am unsure what Beth needs to do at this point to progress the contract State field?

[Satish Kumar Jh]

Try reloading the page. That should refresh the status.

[Angela Cruden · Accepted solution]

Hi,

The contract will switch from draft to active once the 'Start Date' is reached...per the above screen shot that will be 28/7/22.

[aaron47]

Hello Angc,

I think you are on the right path.  After my initial post, I read that as well.  See:

https://docs.servicenow.com/bundle/rome-it-asset-management/page/product/contract-management/concept/c_ContractLifeCycle.html

I then changed the start date to today (26/July/22).  But this doesn't seem to have worked as expected.

Also, looking back in list view, it seems to have not worked for the OOTB records either.

Note, contract "1234" is the one I created, the rest are OOTB.

Why are they all "Draft" even though the start date is in the past?

[aaron47]

I can see contract 1234 screenshot later on did actually update.

<sys_updated_by>system</sys_updated_by>
<sys_updated_on>2022-07-26 07:00:11</sys_updated_on>

State changed to "Active" substrate changed to null/empty.

<state>active</state>

<substate/>

Angc is correct.