Contract Management Approval

[10382]

I'm trying to quickly get contract management going, using as much OOB as I can, and that isn't going well.

I did find entries on the community about the contract management approval history, but I already have YES checked for "Log user approval activity - such as requested, approved and rejected - in the Approval History journal when using workflows to manage the approvals for a task".   But this isn't a task, it's a contract....

The OOB Contract Approval workflow doesn't seem to be running correctly, a customer does find the request to approve in their My Approvals, but upon approval, substate never changes to approved.

Thank you again for any help!

[manikorada]

Julie,

From the Approval form can you check if the field 'Approving' is on the form?

[10382]

Yes, the "approving" field is on the form.

[Community Alums]

I believe Mani was more concerned with whether or not that value is populated, not just whether it exists. Your screenshot shows there is no value listed in the field, and per the other question you posted, that could be causing this issue.

[Sharath Chandra · Accepted solution]

Julie,

Contract will be in State: "Draft" and Substate: "Approved" when the contract is approved and the start date of the contract is greater than todays date.

Regards,

Sharath