Copy a Service Catalog Request for Reuse

[komarakm]

We are in the process of converting our service catalog to ServiceNow. In our current catalog, users are able to make a copy of a submitted request, make a few field changes and then submit the request as a new request. This saves the user a lot of time, especially when they are submitting the same request over and over, but only a few key fields need to be different. I see that a submitted request can by copied in ServiceNow using the Copy button, but ServiceNow automatically kicks off the workflow and does allow the user to change any field values. Instead the new request and its requested item are automatically placed into the state of 'Waiting for Approval'. Is there a way for a user to copy a request/requested item, make a few field changes and then submit the request?

[williamsun]

I would have suggested using Templates, but this is being requested from the Service Catalog and this feature is not available here.

I think that you might want to figure out if your form is collecting unnecessary data (that is always repeated) and maybe have this filled in automatically via a script.

Also, you might have an option that kicks off a Catalog Client Script to populate these fields with pre-defined settings, but these would need to be hardcoded.

Other than that, the way the Service Catalog works is really not friendly to do this type of "copying"

[Inactive_User53]

Hi Ken,

Based on your query i put a 'Re-Order Catalog Item based on Old Request Item' update set on share.service-now.com. Once committed you can add the variable set to your catalog item(s). Log a request, then return to the same request and notice that the drop-down now shows the item you just requested (and maybe other of the same request you logged in the past).

Hope this works for you..

Cheers,