Hi everyone,I’m working on a requirement where I need to generate an Excel file containing data from multiple Child Incidents associated with a parent record.Specifically, I need the export to include the following fields from the child records:In...
for a catalog item, Sap system is reference field and approval by is lookup selectbox (referring a grp)if sap system is A,B,C, then approval by should be particularly 3 grp members need to show as option in approval by field and D,E,F as Sap system t...
Hi Community, We have a client environment where multiple ServiceNow modules are being used, including ITSM, CSM, and HRSD. The client has a requirement to enforce stricter access control, even for administrative roles.Specifically, they want a CSM A...
I have a catalog item called Mobile that includes a Requested For variable referencing the sys_user table. This variable is created in a Variable Set so that it can be reused across multiple catalog items. We also have an OOTB Requested For field on ...
there is a field called "SAP SYSTEM" ( referring to "cmdb_sap_system" table ) other field called "approval by"( it is selectbox and, in autopopulate - it will fetch the "cmdb_sap_system" table and populate the "approval group" The "approval by " fi...
Hi Team,I am facing an issue with the **Ask For Approval** step in Flow Designer when dynamically generating approvers through a Script Step.**Requirement**We have a catalog item where multiple owners are selected in a variable. Based on certain cond...
Hi All, We have a URL link to open approval page which we send to the user through an email. When user clicks on the link first time, he is redirected to Service Portal page (default page) through SSO. When he clicks the link second time then only it...
We need some suggestions regarding data synchronization between our UAT and Prod instances in ServiceNow (sys_user)table. Currently, we have around 50,000 users with mismatched data between the UAT and Prod instances. We run a weekly scheduled job to...
We are experiencing an issue in Employee Service Center (ESC) when using a Service Catalog item that contains a Watch List / multi-user field.Users displayed in the Watch List appear as tags with an “X” icon to remove them. However, when clicking the...
We are trying to translate Approval History Message "Change Request has been approved by Normal Change Policy (Technical approvals)." on Change Request. This message is coming via a Script Include "ChangePolicyApprovalActivitySNC" and below is code s...
Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy: - If lead time of 7 days is n...
Hello Team,After upgrading to the Zurich release, we are facing an issue in Automated Test Framework (ATF) while executing the “Open a New Form” step.The test fails with the following client error:Client error detected on the page being tested:uxc_fo...
Created a new record in language for system localization for Slovenian removes the option to select the language from user preference of Logged in User.
How to check if attachments are added to the catalog item before submitting the Request? Regards,Saranya
Hi everyone,In Service Operations Workspace CMDB, I only see categories like Applications, Servers, Databases, Devices, etc., instead of all CI classes in our CMDB.On what basis are these categories displayed? Is it based on the CMDB class hierarchy,...