Very Satisfied Response NotificationWhen a survey response is marked as "Very Satisfied", a notification should be triggered and sent to both the Service Owner and the Group Manager.General Notification RequirementNotifications must be sent to the Se...
Hi everyone , I’m trying to access the ITSM eBook from ServiceNow University, but I didn’t get the temporary password email. I also tried “Forgot Password” on the Inkling Library site and didn’t receive anything. Could someone please help me get acce...
Hello Everyone,When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .Now we wanted to avoid less than 10kb files to get attached to the target record.for imag...
We have a requirement as below, create one cancel button on sc_request table when clicked on it pop-up to fill additional comment and once provided and cancelled it should cancel the request and close incomplete all the active ritm and active catalog...
Hi,I’ve created a custom portal and added a custom page named csb_index. The issue I’m facing is that when I click on the Logout button, the system does not redirect to the standard username/password login page. Instead, it shows the two widgets that...
Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...
Hi Community,We have a requirement to prevent users with "admin" or "user_admin" roles from manually provisioning certain sensitive groups. only "security_admin" role users should able to the groups.For example below are the 2 groupsGroup AGroup B E...
Wondering if someone can assist. I have noticed that on a Zurich PDI it shows a different landing page than my instances when clicking new change. Am i missing a property or plugin? Would like to have the same show on my instances. Believe the new la...
Hi All,I want to place a sow link in notification, on click of the link, it should open the list of business applications filtered with specific sysids. I could able to add a link in the notification to view them in native view. Could you please sugg...
Hi Community!Hope you are fine!I am having a requirement and that was quite simple.While learning new about catalog items and behaviour, I stuck with this issue.In a catalog item, I want to populate the groups for which the opened for is the group ma...
Hello, I have designed just UI in Service Portal however most of widgets are having different font family.However i have cloned existing widgets and used in page designer.Now i want to change the all font family should be same - (font-family: "Open S...
Need Guidance on this,In an order guide I have a catalog with multi row variable set with fields- Quantity- Total costBefore submitting the order guide I want to copy quantity and total cost to order summary pageHow can I do this? There is no OOTB fu...
Hello Team, Knowledge articles view count is not working properly for re-published and expired knowledge articles. If any idea, please any idea. I don't have custom business rules. Thanks,Sriram
HI , in Business application > under availability > I had added one field, and this field and value inside that field is visible to admin but the same when I tried to test by impersonate with non admin user added field is visible to non admin user bu...
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