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Resolved! How to Compare Dates and Use "Wait for Condition" in Flow Designer?

Hi All,I have a 'Waiting Date' (date field) on the Task table. When a task moves to the 'On Hold' state and this date field is populated, I want to trigger a Flow that waits until the specified date is reached. Once the current date matches the 'Wait...

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SpartanW by Tera Contributor
  • 445 Views
  • 3 replies
  • 3 helpfuls

is Restart service database need a change or no?

Hi i want to ask, if we facing issue DB not working and raise ticket incident P1, and the resolved must restart service database, from this case, we still need create emergency change or no? in our rule if they need restart server they must submit em...

Change management

If the past event is informational  we will display cancel button only for CM team(SSC) when CM member cancel the event will be cancelled , no relationship with change. if the past event is non-information we will also display cancel button only for ...

P1234 by Tera Contributor
  • 275 Views
  • 2 replies
  • 0 helpfuls

Resolved! Push Notification in Now mobile app

Hello All, Can someone please let me know how should I create push notification in now mobile app, it should trigger when incident gets resolve. I have created by checking servicenow docs, but somehow its not working.  No idea where I'm making mistak...

Recommended actions - AI search attach article to comments

Hi all I'm working on transitioning from agent assist to recommended actions with the AI search tab. However, I can't workout a way to copy the same attach functionality that agent assist has. Agent assist will save the entire form when attaching an ...

Rob Smiles by Tera Contributor
  • 547 Views
  • 2 replies
  • 0 helpfuls

How to get the configuration files in a midserver?

We have an integration with Ldap to get the user data in servicenow. A midserver is used for the connectivity and its a windows mid server.This is a very old integration and we dont have any details. We would like to know the existing configuration a...

VishakhaShi by Tera Contributor
  • 215 Views
  • 1 replies
  • 0 helpfuls

Resolved! Release Management - Use case

Hi all, Can you please provide one or more easy use cases for Release Management?For example: which are the steps to release a project or an incident? As far as I understood it is possible to associate projects, incidents, problems and so on with a r...

Tommaso2 by Tera Expert
  • 710 Views
  • 6 replies
  • 4 helpfuls