Sending multiple email notifications to multiple users simultaneously
How can we send multiple email notifications to multiple users simultaneously when we log one record?
Forum Posts
flow designer script
Hi All, I am getting two or more sysid via flow varible in the flow designer, I neded to pass one by one sysid in the another subflow flow along with group name , but it takeing only first sysid other sysid is not taking .I have designed using the f...
Resolved! Company table data not showing
Hello everyone, In a few ServiceNow instances, when we open the Company field data, no records are visible—even though data actually exists. When I check the core_company table, the record count is displayed, but the records themselves do not appea...
Resolved! Looking for Best Practices: Onboarding Workflow & Attachment Handling
Hi all!We’re fairly new to ServiceNow and working on automating some of our employee onboarding process. Currently, logging records for onboarding requests is fully manual—creating a REQ and multiple RITMs for different assignment groups. We’ve start...
Resolved! sys_history_set table - can we give access to user with snc_internal role
I have a user who is having snc_internal role. Now i want that user to be able to access the sys_history_set table. As i want to create a module on this table that will only open the records related to a particular table.can anyone help me out in thi...
Resolved! ATF Tests Running Extremely Slow After Zurich Upgrade
Hi everyone, After upgrading our instance to the Zurich release, we’ve noticed a significant slowdown in Automated Test Framework (ATF) execution. Tests that used to complete in 3–4 minutes are now taking over 10 minutes, and the system often becomes...
Resolved! Dashboard is not visible in the homscren of servicenow
Hi Team , I have created the dashboards but the dashboard are not visible in the home screen of the service now , Can you guide me how to do the setting that it will visible in the home screen of the servicenow or self service view . Thanks and Re...
Resolved! transform script is not working
Hi All, Could you please help me with the transform map script so that it works properly answer = (function transformEntry(source) { var owners = source.u_owner_name || ''; if (!owners) { gs.info('TM Owners empty'); return ''...
Resolved! ServiceNow catalog item multi row variable set
Hi Team,I have a catalog item with two Multi-Row Variable Sets (MRVS). Each MRVS contains a reference variable.Based on the Request Type, I need to send the approval to the reference variable inside the appropriate MRVS, and this must be handled usin...
Creating Risk Conditions
My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...
Incident created through virtual assistant
Hi Community, When the incident was created through virtual assistant. Can they submit request without giving the mandatory fields? Regards,Tulasi
Number of rows removed from this list by Security constraints: 20
Number of rows removed from this list by Security constraints: 20
How to configure different SLA response and resolution times for P1 incidents on weekdays vs weekend
I have a single support team that works both on weekdays and weekends.I need to configure different SLA targets for Priority 1 (P1) based on the day:RequirementsPriority = P1Same assignment groupBusiness elapsed time SLAsSLA targetsWeekdays (Mon–Fri)...
Issue Type ID not populating
Hello, I’m working on a bi-directional integration between JIRA and ServiceNow. I have successfully created the Credentials and Connections. However, when I create a flow in my Office instance, the Project ID is populated, but the Issue Type ID is n...
Best Practice for Retiring SLA Definitions to survive SLA Repair?
Hi Community, I recently ran a test in my PDI regarding the "Repair SLA" function and data preservation for retired SLAs. I wanted to share my findings and ask for advice on the long-term lifecycle of these records. The Scenario:We are replacing an o...
