Copy Additional Comments from Request to RITM

[TStark]

Can anyone provide some insight on the proper script for the Business Rule that will allow Additional Comments created on the Request to automatically copy to the RITM? I tried using the following with no luck.

Create an after business rule on sc_request table

-When: after insert and update
-Conditions: Additional comments changes
-Script:

var gr= new GlideRecord("sc_req_item");

gr.get(current.getValue("request_item"));

gr.comments=current.comments.getJournalEntry(1);

gr.update();

Thanks,
AJ

[-O-]

That is not supported by the screenshots attached. Judging by the screen-shots attached, all that happens is that the mail is associated with the current record. I mean picture

does not show an Additional comment, just simply an e-mail and it's contents.

[TStark]

You're right Janos. What's weird is when I reply to the RITM email the email shows as Additional comments and not as "Email Received".

[-O-]

That indicates that you have an Inbound Action form Requested Items, but not for Request. Or you do have in Inbound Action for Requests too, but it is not programmed to add the contents of the e-mail as an Additional comment.