copy/populate the Document ID on a Manual Approver record of change request

[MR1]

Hi All,

We are adding the manual approver to the change request. But the document ID of manual approver record is empty.

Approval record via workflow vs Manual approval record. 

Manual Approver

[Aman Kumar S]

Hi @MR1 ,

Check below client script  UI policy which would be causing this.

Check for presence of new document_id field. If it is not on form, display the legacy sysapproval form

link:

https://InstanceName.service-now.com/sys_ui_policy.do?sys_id=9f3d01d33b211000dada82c09ccf3dbb&syspar...

[MR1]

Thanks!

That was helpful

how can we copy the sysapproval value to the document_id on a approval record?

[Sebas Di Loreto]

What mechanism are you using to add a NEW (manual) individual approval ?

I am asking because most likely you created this feature (customized) and I don't have it on an out of the box instance.

Anyway, I would suggest you to go into the mechanism you created (UI action, etc.) to ensure that you are pushing a value into the document_id field, copying it from the sysapproval field.

Maybe something like current.document_id=current.sysapproval;

[MR1]

Hi Sebastian,

The mechanism is simple, Manual approver can be added via the "Edit" button.  What logic and where it should be used?

Thanks