Copy the task comments to the record producer request comments via UI Action

[jkelvynsant]

Hello everyone,

I'd like the last comment of my task to be sent to the request's commenters. Currently, it's only getting the string "Request for additional information:" but can't get the value.

Here's the script I created for the UI action:

if (gs.nil(current.comments)) {
gs.addErrorMessage("The 'Additional Comments' field is required");
current.setAbortAction(true);
}

current.state = '5';
current.update();

var num = current.parent;
if (num) {
var numGR = new GlideRecord('x_acel2_csc_register');
if (numGR.get(num)) {
numGR.u_stage = '4';
numGR.state = '5';

numGR.comments = "Request for additional information:" + current.comments;

numGR.update();
}
}

[Chaitanya ILCR · Accepted solution]

Hi @jkelvynsant ,

try this

if (gs.nil(current.comments)) {
    gs.addErrorMessage("The 'Additional Comments' field is required");
    current.setAbortAction(true);
}

current.state = '5';
current.update();

var num = current.parent;
if (num) {
    var numGR = new GlideRecord('x_acel2_csc_register');
    if (numGR.get(num)) {
        numGR.u_stage = '4';
        numGR.state = '5';

        numGR.comments = "Request for additional information:" + current.comments.getJournalEntry(1);

        numGR.update();
    }
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Chaitanya ILCR · Accepted solution]

Hi @jkelvynsant ,

try this

if (gs.nil(current.comments)) {
    gs.addErrorMessage("The 'Additional Comments' field is required");
    current.setAbortAction(true);
}

current.state = '5';
current.update();

var num = current.parent;
if (num) {
    var numGR = new GlideRecord('x_acel2_csc_register');
    if (numGR.get(num)) {
        numGR.u_stage = '4';
        numGR.state = '5';

        numGR.comments = "Request for additional information:" + current.comments.getJournalEntry(1);

        numGR.update();
    }
}

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[jkelvynsant]

Perfect! It worked, thank you very much

[Bhimashankar H · Accepted solution]

Hi @jkelvynsant ,

To get the comments you need to use getJournalEntry() function.

Replace the second last line of code with below code snippet.

numGR.comments = "Request for additional information:" + current.comments.getJournalEntry(1); //Latest comment
//If you want all the commnents then need to use .getJournalEntry(-1), when doing only once.

Thanks,

Bhimashankar

---------------------------------------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful'. Thanks!

[jkelvynsant]

Perfect! Thank you very much