Copy variables from RITM to Catalog Task

[dineshchoudhary]

Hi,

I wrote a scheduled job to created a manual task for an RITM after specific number of days.The Requested item(RITM) has variables associated with it which is visible under Variables tab of RITM. With this scheduled job I was able to create the tasks and map it to an existing RITM. But, when the new Catalog task is created it doesn't inherit/copy the variables from RITM. Is there any way we can copy all the RITM variables into the CTASK Variable tab in the scheduled job.

Thanks in advance.

Regards

Dinesh

[Ankur Bawiskar]

Hi Dinesh,

variables are stored for RITM

You can add them on the Catalog Task form view;

1) configure form layout of sc_task record

2) add the Variable Editor from available to selected

It will start showing the variables on Task form

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Allen Andreas]

Hi,

Yes, you can. Since this was a manual task that was created, you have to also manually add those variables so that they appear. Please use this thread for solution: https://community.servicenow.com/community?id=community_question&sys_id=d90a2c4ddb116f005ed4a851ca96...

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Allen Andreas]

Hi,

I just wanted to check in on this. If my reply helped guide you correctly, please mark it as Helpful & Correct.

Thank you!

[Allen Andreas]

Hi,

I just wanted to check in on this. If my reply helped guide you correctly, please mark it as Helpful & Correct.

Thank you!