Hi all. I'm an organisation that is new to ServiceNow and the ITSM product. With that in mind we are planning to go live using the Service Operations Workspace for ITSM for our L1 and L2 agents.However, I find that this workspace requires a lot of sc...
Hi Folks. I want to create a VTB that allows me to track all of the Incident Tasks I've assigned to a promoted Major Incident. The closest I've got to this is to create a flexible board from the Incident Task table - however, that show's everything...
Flow designer doesn't trigger when record is updated in change_request table. Flow trigger conditions are (created or updated) and state is new. - Flow is executing only when change record is created.- Flow is not executing when change record is upda...
After starting applciation node, just within few seconds app node is going to failed state with JVM exited while loading the application error.systemctl status snowapp-01.service● snowapp-01.service - ServiceNow Tomcat Container for snowapp-01 in /g...
Hi Team, I want to make state field read only in RITM form. However the state field is coming from task table. How can I make task table field readonly in ritm form. Please suggest.
It seems AWA within ServiceNow allows for incident auto assignment using round robin of available assignees from a group.I wondered if anyone has any experience with this since I have only come across AWA to auto assign chats?
Hi, Is Virtual agent module is part of ServiceNow instance or do we need to activate any paid plugins.?Thanks,
With the default settings, only the requester and people with Admin privileges can cancel change requests?Can assignment groups cancel change requests?
Hi All,I have created a custom UI action for one of the forms and I have a requirement that once it is clicked by user it should be hidden/disable from that form. It should be hidden/disable even if opens the same record again. Please provide pointer...
Hi All, I need to hide/remove the state field choices like Assess and Authorize for standard change requests in list view.can anyone help me with this?
Hi there!Is correct to think that Change Types (https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/concept/change-types.html) is the same that Change Models (https://docs.servicenow.com/en-US/bundle/va...
I'd like to see if there is a way to introduce Expedited Changes without resorting to a customization that would end up breaking when we upgrade our ServiceNow instances to the latest version. As we are starting to onboard into this platform, I need ...
Hi, I have a scheduled job which will run every 6 months automatically. But one of the user requesting that they want to run or execute the same scheduled job by manually. It means they need to control or trigger the scheduled job when ever they want...
Hello, I'm looking to add a checklist to a catalog task but I only want the checklist to appear when 1) a particular requested item is used (in this case our leaver catalog item) and 2) only on one of the catalog tasks. I've been able to add the chec...
I have AI search enabled and when I try to search the order guide using the short description of one of the catalog item under that order guide it is not appearing in the results, but when I search using the name of the catalog item it is working fin...
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