Hi All,We are trying to bring external data to ServiceNow through API using scripted source in Service Portal.One of the challenge we are facing to create facets for this external API.Is it possible to create facets for scripted sources which have ex...
Hello, looking to take / convert 100's of oracle knowledge including attachments, images etc.. and import them into ServiceNow knowledge base and recreate what is in oracles KB for a customer. I need to keep all the attachments, images, formatting e...
Hi, trying to take over using the CAB workbench from a departing team member and they left before telling me how to extend the meeting window. The schedule meetings are set to end on 11/16 and when I click on "Refresh Meetings", the meeting window do...
I have done testing done testing for catalog item in Service catalog, But i am wondering that what steps should i take to complete ATF(Automated Test FrameWork) for Record Producers ? Help me with this?
Hi All, Does anyone explain the roles and responsibilities for the below given problem roles 1.problem_admin 2.problem_manager3.sn_problem_read4.sn_problem_write
Currently agents seem to be getting set to offline after 30 minutes of inactivity. we have an advanced support team that often goes longer then 30 minutes without activity in agent workspace
I have a UI action - Generate Demand PPT on the Demand Table, where I can select multiple or single records. Based on that I would like to export the data into Powerpoint. Any help is appreciated.
I need help to understand where this message is poping up, looks its not even an info message and also I want to disable this messageHowever I set up the Risk assessment questions and able to perform risk assessment but still this messages is appeari...
Hi All, I need to convert Incident to request using workspace ui while incident is getting converted to request it should copy few of the incident field like short description/ description to request, can someone please guide to copy field details? I...
Hi Team, Could u please tell me how can I set the state field of change task table non read-only if the parent change state revert back to New. ThanksBishal
Hi ,I need to remove only "yearly" word from Price field in Service portal without disturbing the price value for one of my catalog item.Please find the below screenshot for your reference.Can anyone please help me.
Hello!As the title says, when I update a field within a parent table, the same reference field gets updated the child table when I open up the child record. However, if I don't open the child record and only see it from the related list view with the...
Hello All , I have a requirement where for a change requests there are 3 levels of approvals first from the assignment group , second from the CI assignment group and third from the management group , if there are members who are same in assignment ...
Hello Team, The problem is when I download, it is downloaded with duplicate values.Someone, please suggest if we have any settings or condition to avoid duplicates in downloaded data. Your efforts will be appreciated. Thank you for your time.
' sc_category 'page in service portal, when I am clicking parent category, I have to display corresponding child categories. For example, I have parent category named 'Request Something'. It has 2 subcategories and total 12 catalog item.When I click ...
