I have a requirement to create a solution to make managers of the assignment groups assess the incident ticket quality ( how accurately/how well were the fields filled ) on the tickets closed by their own teams. I thought to use "Assessments" for th...
I have a variable that contains a reference field that references the sys_user table.I have added another two fields for Email and Department and I would like to have them auto populate with the related information for the selected user in the Reques...
Hi Our SN (ServiceNow) instance is integrated with a service provider instance. Within our technical service catalog, there are several catalog items that are identical in both instances. I would like to inquire whether it is feasible to associate a ...
Hi All,I need help with a ServiceNow case, I have the following email scheduling requirements: 1) Schedule emails to be sent every Monday at 10 AM.2) These emails should contain 'URLs to a list of incidents and RITMs records' , probably hard coded be...
Hi folksi have requirement If the user is from US or Canada, the users should be able to order A new Line A new Device If the user is from rest of the countries, the Request Type should be defaulted to "New Line" and should be read-only. servicenow ...
I have created email notification on RITM table i need 3 links on the same notification , 1 is for RITM number and other 2 for sc_task , I am using below for RITM number link .but how can i achieve the same for Catalog Task no. on same notification ...
As per requirement we need to provide a drop down list to select any one of the "From" address on email_client page. Unable to find this where i can add it, searched in ui page, ui macro, couldn't find it. Explored email client template, quick messag...
Hi All, Actually, I need to send an email notification to the 'assign to' user managers on incident form if the incident state is in progress at every Monday. For this, I have used run script scheduled job in the script I have mentioned the below cod...
Hi,Can some will help me on where can i found the Application picker and Update set picker in Utah.Please help me out Navigation steps to achieve the same. Thanks,
From an ITIL Standpoint has anyone converted a Request to an Incident successfully? We received a requirement to allow the Service Desk to convert Hardware Requests to Incidents and we are trying to determine if this is a best practice to do based on...
I want to create a workflow. When i submit a request, A approval request should go to team lead.A task will be created and approver will receive 3 reminder email(daily basis) if he didn't approve then request will automatically cancel if approve then...
Hello Community Members,When I search in portal with catalog items meta data, the catalog item is not populating in the portal. For the catalog item I have meta fields attached the screenshot, When I search with the any meta field name, the catalog i...
Hi Experts, I have created a M2M table and the edit button is created automatically , but that edit button is visible only by admin we need that itil role shoud also able to view the same how to do that. Luso
Dear community, We're doing some preparation to transition from calls to interactions and currently we have one challenge: it's about transferring original attached files in interactions to new requests or incidents. So far we can use the standard UI...
In, the contextual search menu whenever we are raising an incident for example, Outlook not working. if we write this issue in the short description. Then, It will display the knowledge articles related to fixing issues related to outlook. Now, My ta...
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