Resolved! How to remove Price, Quantity and Total from the Approval form
Hi All, I am struggling to remove Price, Quantity and Total from the Approval form. Please help in this. Thanks,Samiksha
Forum Posts
Workspace list items are not visible in the Agent workspace, but visible in a custom workspace.
Hello,I have a custom workspace, where the user is able to see the "Interaction" list. As shown below, the user can see the "Interaction" List with the items "All" and "Assigned to me". These are filters on the "Interaction" table, and are visible on...
Resolved! How to get difference between two dates in hours using different dates format.
Hello Everyone,I am trying to get difference between two dates in hours, but I have two diff dates format and not getting expected output.I have attached my code and dates format above.Date1 - 2023-08-12 17:53:59Date2 - Aug-14-2023 18:30:00Script-var...
Resolved! Wait for start date to be today
HI Team, When change moves to scheduled state, it should wait till start date day.for example if start date is 24th and change moved to scheduled state on 23rd then change should wait till 24th and then automatically move to implement state.and now c...
Resolved! Reporting on state changes in change records
Is there a way in to run a report that shows which changes went to a different state during a certain time frame? For example, I want to report on all changes that went from Assess to Authorize during a certain timeframe.
Resolved! ui action back button
I set a back button in table form by creating in new ui action,, it reflected in my service portal . when i click the backbutton it will move to previous page highlighted page in below image. so help me how to write the script for from form naviga...
we have a requirement to create incidents or service requests using catalog item
we have a requirement to create incidents or service requests using catalog item which has field called "type" request.we are able to create the incident , but the file that is attached on the form is not getting copied on the incident ticket that is...
Priority LookUp
Can we configure Impact and urgency in ServiceNow to have a Critical Impact and a Critical urgency?
Rest API explorer
Hello Community , Table API is giving empty response body via Service Account and works perfectly fine with regular user credentials. Any help is greatly appreciated. Thanks!
Need to configure approvals in change_task table
Is it possible to involve one level of approvals in change_task table.If yes, please help us with KB and steps to do it.
Visibilty of tickets based on Parent-child assignment group
Hi Team, We have 2 groups Group A and Group B,Group B (Child)is child of Group A(Parent)Requirement is - Any member of Group A should be able to see all the incidents assigned to their group as well as its child group.And, Any member of Group B shoul...
Resolved! Scheduled reports
I have 2 scheduled reports on incident & ritm table respectively and the data is sent through excel format. The user wants that the records which are there in the excel can also be seen in the email body.Is that feasible to do? If yes, how can it be ...
Search configuration not working in Now mobile
@Ankur Bawiskar / @Community Alums / guys I have configured one custom search configuration for my Catalog it is working with all the keyword matching except 'Application' keyword for example if i type in search bar in now mobile Keyword -> Applcatio...
User profile getting locked out automatically for specific user every 3, 4 mins once
Hi All, There is one issue with one specific user (its not with all users) where "locked out" in user profile is getting updated to true every 3 ,4 mins once . i made it false multiple times, even though after 3 4 mins it is making that field to tru...
Can we configure the @mention users in the journal input restricted to only few roles.
Hello, Can we configure the @mention users in the journal input restricted to only few roles.Example: I want only people with sys_approval_admin role to be able to get tagged in incident notes field . Any user will be able to mention users with only ...
