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Could not use dot walk in Business Rule filter condition

Gab
Tera Expert

Hello, I can't find the reference table in filter condition of business rule. I'm trying to find the Request item.item but it's not available. What I'm trying to do is to run this business rule only for specific catalog item.

find_real_file.png

 

1 ACCEPTED SOLUTION

Martin Ivanov
Giga Sage
Giga Sage

Select request item. Then click the dropdown once again and go to the bottom. There you will see "Show related fields" - click it. Now open the drop down once again and you will have the reference fields in the Request item table.

 

Refer to this article for some guidance.

Please mark Correct and Helpful if my answer helps you resolve your issue. Thanks!
Martin Ivanov
Community Rising Star 2022


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

View solution in original post

4 REPLIES 4

Martin Ivanov
Giga Sage
Giga Sage

Select request item. Then click the dropdown once again and go to the bottom. There you will see "Show related fields" - click it. Now open the drop down once again and you will have the reference fields in the Request item table.

 

Refer to this article for some guidance.

Please mark Correct and Helpful if my answer helps you resolve your issue. Thanks!
Martin Ivanov
Community Rising Star 2022


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

should be simple enough.

If you are facing any challenge then use this in advanced condition

current.request_item.cat_item.name == 'Your Item Name Here'

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Mark Manders
Mega Patron

What are you trying to accomplish? Do you really need a Query BR on 1 specific catalog item? Seems like heavy functionality for just one item.

If my answer helped you in any way, please then mark it as helpful.

Mark


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

What I wanna do is to apply a business rule to sc_task table but only on specific catalog item