Create a catalog task when ritm is assigned to someone

[User_267]

When ritm state is work in progress and assigned to is not empty then catalog task should be created . How to do this in flow designer?

[Danish Bhairag2]

Hi @User_267 ,

Generally RITMs are not assigned to any one. RITM just contains the details abt the request what needs to be done. It's the Tasks which are applied to group n person.

So in ur case u can create a flow designer n add that flow designer in ur catalog item.

Once anyone submits the catalog item flow will execute. In the flow designer after trigger section u can put 1st step as create catalog task action.

Thanks,

Danish

[Ankur Bawiskar]

@User_267 

nobody will ideally work on RITM.

It's the catalog task which agents will work for that RITM.

So I don't see this a valid business requirement.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[User_267]

 Now in ritm if assigned to field is empty still it is creating task. But Can't we create a catalog task when ritm is assigned to someone? 

[DpkSharma]

Hi @User_267 
Please follow these Steps:

1. Open Flow Designer in your ServiceNow instance.
2. Create a new flow or open an existing flow where you want to add this functionality.
3. Drag and drop the "Create Catalog Task" action onto the canvas.
4. Configure the action by setting the desired fields in the catalog task record. For example, you can set the urgency, priority, due date, and other relevant fields.
5. In the conditions section of the action, add the following conditions:
   • Condition 1: RITM State is equal to "Work in Progress"
   • Condition 2: Assigned to is not empty
6. Connect the previous step or condition to the "Create Catalog Task" action.
7. Save and activate the flow.
   

   Please Mark this as Helpful/Accepted if this solves your query.

   Thanks& Regards

   Deepak Sharma