when I change the priority of my incident record to 1 then all other incident records which has a pr

[Abhishek Kathe]

when I change the priority of my incident record to 1 then all other incident records which has a priority 1 should be get none as a proority(priority has a choice field)

[Saurabh Gupta · Accepted solution]

Hi,
OOTB priority is depends on urgency and impact.
I do not understand why you need this type of configuration, but you can write a onBefore BR on incident table when priority chnages to P1 and set priority,urgency and impact as empty for all other incidents.

[Abhishek Kathe]

I have a custom table for which I need it

[Dr Atul G- LNG]

Hi @Abhishek Kathe 

Even though it is custom table, but breaking the foundation is not a good way.

[Maik Skoddow]

Hi @Abhishek Kathe 

this is not ITSM-compliant and would require some customizations in your instance which break fundamental functionalities.

Instead of asking for implementing a critical solution, you should better explain first WHY you want to have that behavior.

Maik