Issue with redirection on case

[mania]

Hi,

I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection 

Before/Inser, update

(function executeRule(current, previous /*null when async*/ ) {

    var workNoteType = current.u_work_note_type + ''; // Ensure string

    var emailNotification = current.u_email_noti_type + '';

          if (workNoteType == 'Customer Communication' && emailNotification == 'internal') {

            var msg1 = gs.getProperty('case.worknote.customer.internal.error');

            gs.addErrorMessage(msg1);

            current.setAbortAction(true);

            return;

        }

})(current, previous);

Thanks!

[vaishali231]

hey @mania 

add client script also 

function onSubmit() {
    var workNoteType = g_form.getValue('u_work_note_type');
    var emailNotification = g_form.getValue('u_email_noti_type');

    if (workNoteType === 'Customer Communication' && emailNotification === 'internal') {
        g_form.addErrorMessage(
            'Internal email notification is not allowed for Customer Communication.'
        );
        return false; // Stops save — NO redirect
    }
    return true;
}

*************************************************************************************************************
If this response helps, please mark it as Accept as Solution and Helpful.
Doing so helps others in the community and encourages me to keep contributing.

Regards
Vaishali Singh

[mania]

@vaishali231 

Thanks for responding

I want that in before business rule

Thanks!

[vaishali231]

hey @mania 

try this business rule 

(function executeRule(current, previous) {

    if (!gs.isInteractive()) {
        return;
    }

    var workNoteType = current.u_work_note_type + '';
    var emailNotification = current.u_email_noti_type + '';

    if (workNoteType == 'Customer Communication' && emailNotification == 'internal') {
        gs.addErrorMessage(gs.getProperty('case.worknote.customer.internal.error'));
        current.setAbortAction(true);
    }

})(current, previous);

*************************************************************************************************************
If this response helps, please mark it as Accept as Solution and Helpful.
Doing so helps others in the community and encourages me to keep contributing.

Regards
Vaishali Singh

[vaishali231]

hey @mania 

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread 🔒. This will help other readers find the solution more easily.

Regards,
Vaishali Singh