Issue with redirection on case

mania
Tera Contributor

2 hours ago

Hi,

 

I have created one business rule so when i am testing that on case form sometimes that is redirecting to another page so how to stop redirection 

Before/Inser, update

(function executeRule(current, previous /*null when async*/ ) {
    var workNoteType = current.u_work_note_type + ''; // Ensure string
    var emailNotification = current.u_email_noti_type + '';
          if (workNoteType == 'Customer Communication' && emailNotification == 'internal') {

            var msg1 = gs.getProperty('case.worknote.customer.internal.error');
            gs.addErrorMessage(msg1);
            current.setAbortAction(true);
            return;
        }
})(current, previous);

 

mania_0-1769771422428.png

Thanks!

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3 REPLIES 3

vaishali231
Giga Guru

an hour ago

hey @mania 

 

add client script also 

function onSubmit() {
    var workNoteType = g_form.getValue('u_work_note_type');
    var emailNotification = g_form.getValue('u_email_noti_type');

    if (workNoteType === 'Customer Communication' && emailNotification === 'internal') {
        g_form.addErrorMessage(
            'Internal email notification is not allowed for Customer Communication.'
        );
        return false; // Stops save — NO redirect
    }
    return true;
}


*************************************************************************************************************
If this response helps, please mark it as Accept as Solution and Helpful.
Doing so helps others in the community and encourages me to keep contributing.

Regards
Vaishali Singh

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mania
Tera Contributor
In response to vaishali231

an hour ago

@vaishali231 

Thanks for responding

I want that in before business rule

Thanks!

0 Helpfuls

vaishali231
Giga Guru
In response to mania

an hour ago

hey @mania 

 

try this business rule 

(function executeRule(current, previous) {

    if (!gs.isInteractive()) {
        return;
    }

    var workNoteType = current.u_work_note_type + '';
    var emailNotification = current.u_email_noti_type + '';

    if (workNoteType == 'Customer Communication' && emailNotification == 'internal') {
        gs.addErrorMessage(gs.getProperty('case.worknote.customer.internal.error'));
        current.setAbortAction(true);
    }

})(current, previous);


*************************************************************************************************************
If this response helps, please mark it as Accept as Solution and Helpful.
Doing so helps others in the community and encourages me to keep contributing.

Regards
Vaishali Singh

0 Helpfuls