Create an inbound email action to put the subject in short description.

Bharath kumar6 · ‎02-27-2022

I need to create an inbound email action so that it creates a record in change request table.

Subject - short description of change request.

Body - Description.

Attachments in email - attachments in change request.

Please guide me how to achieve this.

Ankur Bawiskar · ‎02-28-2022

it should not be twice

small update

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

OR

current.insert();

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

current.update();

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Bharath kumar6 · ‎02-27-2022

If this email inbound action has to execute if the email is coming from 'bharath123@gmail.com'.

How do I put this condition AND

If the attachments are coming from email then those attachments has to be in the change request record's attachments.

Ankur Bawiskar · ‎02-28-2022

Hi,

in inbound action use this; it would run only when it comes bharath123@gmail.com

if(email.origemail.indexOf('bharath123@gmail.com') != -1){
	
// your logic here

}

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Bharath kumar6 · ‎02-28-2022

Okay.

Can you please answer this.

If the attachments are coming from email then those attachments has to be in the change request record's attachments.

Ankur Bawiskar · ‎02-28-2022

should happen directly

if not then use this script

GlideSysAttachment.copy('sys_email',current.sys_id,'change_request',current.sys_id);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Bharath kumar6 · ‎02-28-2022

Used this

Still not working

It is creating the record but the attachments are not transferring to this target record.