Create an inbound email action to put the subject in short description.

[Bharath kumar6]

I need to create an inbound email action so that it creates a record in change request table.

Subject - short description of change request.

Body - Description.

Attachments in email - attachments in change request.

Please guide me how to achieve this.

[Ankur Bawiskar]

Hi,

use this along with that line

GlideSysAttachment.copy('sys_email',current.sys_id,'change_request',current.sys_id);

current.update();

Regards
Ankur

[Bharath kumar6]

Hi,

still it is not working

[Ankur Bawiskar]

Hi,

try this

current.insert();

GlideSysAttachment.copy('sys_email',current.sys_id,'change_request',current.sys_id);

current.update();

Regards
Ankur

[Bharath kumar6]

It's not working and in the script you are putting current.sys_id twice.

[Ankur Bawiskar · Accepted solution]

it should not be twice

small update

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

OR

current.insert();

GlideSysAttachment.copy('sys_email',sys_email.sys_id,'change_request',current.sys_id);

current.update();

Regards
Ankur