Create Catalog task

[Michael51]

Hello All, 

I have an requirement to create an catalog task and associate to Existing RITM , So can I please have some sample script to develop this

So in the payload what details do they need to send etc 

@jaheerhattiwale 

[Ankur Bawiskar · Accepted solution]

@Michael51 

update as this

Ensure you link that sc_task with that RITM and REQ

Also I assume 3rd party will send data like this

{

"request_item":"RITM001"

}

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

	var ritmNumber;
	var payload = request.body.dataString;
	if (JSUtil.isEmpty(payload))
		return new sn_ws_err.BadRequestError("No data provided");
	
	var parsedData = JSON.parse(payload);
	
	ritmNumber = parsedData.request_item;

	var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery('number','ritmNumber');
	ritm.query();
	if(ritm.next()){
		var gr = new GlideRecord('sc_task');
		gr.request_item = ritm.getUniqueValue();
		gr.request = ritm.request;
		gr.initialize();
		var taskId = gr.insert();

		// Return the created SC Task details in the response
		var responseBody = {
			number: gr.number.getDisplayValue(),
		};
		response.setStatus(201); // 201 - Created
		response.setBody(responseBody);
	}
	
})(request, response);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jaheerhattiwale]

@Michael51 Use this updated code:

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

    var payload = request.body.data;

    if (!payload) {

        return new sn_ws_err.BadRequestError("Request body is empty");

    }

    if (!payload.ritmNumber) {

        return new sn_ws_err.BadRequestError("Request body does not contain the RITM number");

    }

    var ritmNumber = payload.ritmNumber;

    var ritm = new GlideRecord('sc_req_item');

    ritm.addQuery('number', ritmNumber);

    ritm.query();

    if (ritm.next()) {

        var gr = new GlideRecord('sc_task');

        gr.initialize();

        gr.parent = ritm.sys_id.toString();

gr.request_item = ritm.sys_id.toString();

        gr.short_description = "New catalog task";

        gr.insert();

        // Return the created SC Task details in the response

        var responseBody = {

            number: gr.number

        };

    }

    response.setStatus(201); // 201 - Created

    response.setBody(responseBody);

})(request, response);

Please mark as correct answer if this solves your issue.

[Ankur Bawiskar]

@Michael51 

In my earlier response I already mentioned that you should associate that sc_task with REQ and RITM

Did you check script I shared? It should work fine

[Michael51]

Hello @jaheerhattiwale ,

they want to send assignment group details as well in the payload how can I include that

[jaheerhattiwale · Accepted solution]

@Michael51 Use updated code below to add the assignment group as well

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

    var payload = request.body.data;

    if (!payload) {

        return new sn_ws_err.BadRequestError("Request body is empty");

    }

    if (!payload.ritmNumber) {

        return new sn_ws_err.BadRequestError("Request body does not contain the RITM number");

    }

    var ritmNumber = payload.ritmNumber;

    var ritm = new GlideRecord('sc_req_item');

    ritm.addQuery('number', ritmNumber);

    ritm.query();

    if (ritm.next()) {

        var gr = new GlideRecord('sc_task');

        gr.initialize();

        gr.parent = ritm.sys_id.toString();

gr.request_item = ritm.sys_id.toString();

gr.assignment_group = payload.assignment_group;

        gr.short_description = "New catalog task";

        gr.insert();

        // Return the created SC Task details in the response

        var responseBody = {

            number: gr.number

        };

    }

    response.setStatus(201); // 201 - Created

    response.setBody(responseBody);

})(request, response);

Payload should be:

{"ritmNumber": "RITM0010049", "assignment_group":"<GROUP SYS ID HERE>"}

Please mark as correct answer if this solves your issue.

[jaheerhattiwale]

@Michael51 Did you try this?