Create Catalog task

[Michael51]

Hello All, 

I have an requirement to create an catalog task and associate to Existing RITM , So can I please have some sample script to develop this

So in the payload what details do they need to send etc 

@jaheerhattiwale 

[Ankur Bawiskar · Accepted solution]

@Michael51 

update as this

Ensure you link that sc_task with that RITM and REQ

Also I assume 3rd party will send data like this

{

"request_item":"RITM001"

}

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

	var ritmNumber;
	var payload = request.body.dataString;
	if (JSUtil.isEmpty(payload))
		return new sn_ws_err.BadRequestError("No data provided");
	
	var parsedData = JSON.parse(payload);
	
	ritmNumber = parsedData.request_item;

	var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery('number','ritmNumber');
	ritm.query();
	if(ritm.next()){
		var gr = new GlideRecord('sc_task');
		gr.request_item = ritm.getUniqueValue();
		gr.request = ritm.request;
		gr.initialize();
		var taskId = gr.insert();

		// Return the created SC Task details in the response
		var responseBody = {
			number: gr.number.getDisplayValue(),
		};
		response.setStatus(201); // 201 - Created
		response.setBody(responseBody);
	}
	
})(request, response);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Anand Shukla]

Hi @Michael51 ,

I got your requirement. Could you send your payload which you are getting so I can see, data parsing is correct or not?

[Michael51]

{“ritmNumber”: RITM0010038”}

[Ankur Bawiskar · Accepted solution]

@Michael51 

update as this

Ensure you link that sc_task with that RITM and REQ

Also I assume 3rd party will send data like this

{

"request_item":"RITM001"

}

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

	var ritmNumber;
	var payload = request.body.dataString;
	if (JSUtil.isEmpty(payload))
		return new sn_ws_err.BadRequestError("No data provided");
	
	var parsedData = JSON.parse(payload);
	
	ritmNumber = parsedData.request_item;

	var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery('number','ritmNumber');
	ritm.query();
	if(ritm.next()){
		var gr = new GlideRecord('sc_task');
		gr.request_item = ritm.getUniqueValue();
		gr.request = ritm.request;
		gr.initialize();
		var taskId = gr.insert();

		// Return the created SC Task details in the response
		var responseBody = {
			number: gr.number.getDisplayValue(),
		};
		response.setStatus(201); // 201 - Created
		response.setBody(responseBody);
	}
	
})(request, response);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[jaheerhattiwale]

@Michael51 Get the request body like below:

{"ritmNumber": "RITM0010038"}

Updated code:

(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) {

   
    var payload = request.body.data;
    if (!payload){
        return new sn_ws_err.BadRequestError("Request body is empty");
}

if(!payload.ritmNumber){
return new sn_ws_err.BadRequestError("Request body does not contain the RITM number");
}
	 var ritmNumber = payload.ritmNumber;
	var ritm = new GlideRecord('sc_req_item');
	ritm.addQuery('number', ritmNumber);
	ritm.query();
	if(ritm.next()){
    
    var gr = new GlideRecord('sc_task');
    gr.initialize();
gr.parent = ritm.sys_id.toString();
gr.short_description = "New catalog task";
    gr.insert();
	
    // Return the created SC Task details in the response
    var responseBody = {
    
      number: gr.number
        
    };
	}
    response.setStatus(201); // 201 - Created
    response.setBody(responseBody);
})(request, response);

Please mark as correct answer if this solves your issue.

[Michael51]

hello @jaheerhattiwale  ,

it is creating sc task but not associating to existing RITM 

Response 

{
  "result": {
    "number": "SCTASK0010042"
  }
}

 this how I have Included in the rest api explorer raw data 

{"ritmNumber": "RITM0010029"}