Create change request on service operation workspace should populate the incident record as parent

[Debasis Pati]

When clicked on the Create change request ui button on service operation workspace it takes the short description and description to the change request i want the parent field also to be mapped with the incident r record.

How this will be done?
@Ankur Bawiskar  any clues?

[Dr Atul G- LNG · Accepted solution]

Hi @Debasis Pati 

"Out of the box (OOTB), it gets added to the 'Incident Fixed by Change' field, not under the 'Parent' field.

[Dr Atul G- LNG · Accepted solution]

Hi @Debasis Pati 

"Out of the box (OOTB), it gets added to the 'Incident Fixed by Change' field, not under the 'Parent' field.

[Debasis Pati]

Yes Atul,
But is there a way where i can add the change record's parent as the incident it's the ask from client.

[Dr Atul G- LNG]

"You’ll need to make quite a few changes, my friend — and doing so can break the system. It’s not just about updating one field mapping; you’ll also need to modify the UI Action and remove the default mapping between Incident and Change.

I’d suggest advising the client that this is the way the system is designed out of the box. There’s no parent-child or many-to-many relationship between Change and Incident, so it’s best not to force such a structure. Please avoid this approach to maintain system integrity.

[Debasis Pati]

Thanks Atul,
For the clarification i will suggest the same.
Even i also thought this like one change can fix multiple incidents.
and in that case we can't have one incident as  the parent of the change.
am i correct?