Create drop down field in incident table

Purushotham1992
Tera Contributor

Hi ,

 

--> Create Field "Point of Failure" Drop down 
1.Internal to Core Network 
2. External before 
3. External at or after 

if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External Location" that is Required

 

--> Create field "External Location
1. External location- In local LEC network
2. Other

 

If 2 (Other) is Chosen on the External Location field

-->Create a Free Form text box ( 150 characters) Called "Explain External Location" this can be placed under External location and Should be Required.

 

Thanks in advance 

1 ACCEPTED SOLUTION

swathisarang98
Giga Sage
Giga Sage

Hi @Purushotham1992,

 

Please follow the below instruction,

Creating the 3 fields

1.Navigate to incident.LIST table

2.Configure Form Design 

3.Create 3 fields 

swathisarang98_0-1708960026905.png

Adding Choice value for each field of type Choice

1.Load the incident record page

2.Right click on "Point of Failure" -> Configure Dictionary

swathisarang98_1-1708960231200.png

3.Add choices

swathisarang98_2-1708960349404.png

swathisarang98_3-1708960416397.png

Create UI policies (2)

1.if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External Location" that is Required

swathisarang98_4-1708960744537.png

 

 

2.If 2 (Other) is Chosen on the External Location field

-->Create a Free Form text box ( 150 characters) Called "Explain External Location" this can be placed under External location and Should be Required.

swathisarang98_5-1708960883974.png

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

 

   

 

 

   

 

 

 

 

 

View solution in original post

10 REPLIES 10

Ademir Amaral1
Kilo Sage

Hi @Purushotham1992 

 

If your question is how to make this specification, I suggest doing it using UI Policy or client script.

https://www.youtube.com/watch?v=QNZiAvHpE1o

This video shows the difference betwwen UI Policies and Client Scripts which is mostly asked Question in Servicenow. Hope this video helps you. If want to give any suggestion, please comment. If you liked this video, like share and subscribe. #servicenow #servicenowdeveloper #servicenowjobs ...

Sumanth16
Kilo Patron

Hi @Purushotham1992 , 

 

Create "Choice" type field and add choice values to that field. 

 

And create onchange client scripts (or) UI policies to hide (or) display other fields.

 

Your requirement is simple , so create UI policies in your case.

1) In UI policy condition add choice 2 Or Choice 3 add UI policy action External Location

    

     Visible --> true and Mandatory--> true

 

Same way for the second field also.

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

 

 

 

 

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/form-adminis....

 

 

 

 

swathisarang98
Giga Sage
Giga Sage

Hi @Purushotham1992,

 

Please follow the below instruction,

Creating the 3 fields

1.Navigate to incident.LIST table

2.Configure Form Design 

3.Create 3 fields 

swathisarang98_0-1708960026905.png

Adding Choice value for each field of type Choice

1.Load the incident record page

2.Right click on "Point of Failure" -> Configure Dictionary

swathisarang98_1-1708960231200.png

3.Add choices

swathisarang98_2-1708960349404.png

swathisarang98_3-1708960416397.png

Create UI policies (2)

1.if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External Location" that is Required

swathisarang98_4-1708960744537.png

 

 

2.If 2 (Other) is Chosen on the External Location field

-->Create a Free Form text box ( 150 characters) Called "Explain External Location" this can be placed under External location and Should be Required.

swathisarang98_5-1708960883974.png

 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

 

   

 

 

   

 

 

 

 

 

Hi @swathisarang98 

 

If i select point failure as  3.Extternal before Colum , external location field is displaying and then if select external location as other  , explain external location field is displaying up to this every thing is fine but 

 

Purushotham1992_0-1709271615893.png

 

if i back to Point of failure changes to 1 .Internal core network , still explain external network field is displaying 

Purushotham1992_2-1709272114189.png

 

 

Thanks in Advance