Edit ritm variables on service portal

[lucky6]

Hi Team,

We have a requirement to edit variables in additional details section in portal after request submission..by default these fields are readonly and I have tried onload client script as well but it is not working.

Can anyone help me on this

Thanks in advance..

[Dr Atul G- LNG]

Hi @lucky6 

Practically it is not a good use case, reason 

- Your Flow may use these variable to trigger the SLA or 

May have some approval on place or 

May sent out notification etc.

Also big challenge is Flow already attached and execution started.

if still want, need to create a new button on widegt

- get the request details back

- edit and resubmit.

It will be heavy custmization.

[lucky6]

@Dr Atul G- LNG thanks for the reply..may I know where it is making read only in the current widget code?

[Dr Atul G- LNG]

Hi @lucky6 

Please check the standard ticket page. 

[lucky6]

@Dr Atul G- LNG I don't see any code in the above screenshot which is making variables read only..