Create knowledge from incident

Saeka
Kilo Sage

Hello,

 

Please tell me how to display the Knowledge [kb_knowledge] table without using a template when creating knowledge from an incident.

 

When I click on the UI action, a new form appears below, but there are not enough fields.

IzakiSaeka_1-1693383266948.png

 

IzakiSaeka_0-1693383260950.png

 

1 ACCEPTED SOLUTION

Saeka
Kilo Sage

The fields in the default view of the Incident-KCS article - HTML [kb_template_incident_kcs_article_html] table, Incident-KCS article - HTML section, needed to be changed.

IzakiSaeka_0-1693459498509.png

 

View solution in original post

2 REPLIES 2

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @Saeka ,

Seems like you need more fields on the form when you click on Create Knowledge button for that, You need to goto the kb_article table and add the required fields in workspace view. As it is workspace so whatever fields you added in that workspace view will get displayed here.

GunjanKiratkar_0-1693399782839.png

 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Saeka
Kilo Sage

The fields in the default view of the Incident-KCS article - HTML [kb_template_incident_kcs_article_html] table, Incident-KCS article - HTML section, needed to be changed.

IzakiSaeka_0-1693459498509.png