Create New change is not Working and Showing Blank White Page

SanaPR
Giga Guru

Hi All,

Hope you're doing well.
I have been recently facing an issue with Create New Change which leads to a Blank White page.
Going into All and then clicking on the New on the header works fine. This is only observed with Change Module. The URL it has is https://instance.service-now.com/wizard_view.do?sysparm_parent=Change%20Request%20Models
where instance is company instance name.
Other modules Create New works fine.
I tried opening Create new in the same tab and also with a new tab(Ctrl+Click)
Same issue is observed in lower environments as well. Not sure if this is with Quebec release. I think I have been seeing this for more than 15 days now. Please suggest. 

Thank You,
Sumana

1 ACCEPTED SOLUTION

Hi,

Here is what I have in my PDI Quebec for "Create New" under Change module

if you require interceptor then add this in URL from Arguments

new_change_redirect.do

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Glad to help.

Please remember to mark response helpful as well.

Have a nice day ahead..!!

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader