Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Create New change is not Working and Showing Blank White Page

SanaPR
Giga Guru

Hi All,

Hope you're doing well.
I have been recently facing an issue with Create New Change which leads to a Blank White page.
Going into All and then clicking on the New on the header works fine. This is only observed with Change Module. The URL it has is https://instance.service-now.com/wizard_view.do?sysparm_parent=Change%20Request%20Models
where instance is company instance name.
Other modules Create New works fine.
I tried opening Create new in the same tab and also with a new tab(Ctrl+Click)
Same issue is observed in lower environments as well. Not sure if this is with Quebec release. I think I have been seeing this for more than 15 days now. Please suggest. 

Thank You,
Sumana

1 ACCEPTED SOLUTION

Hi,

Here is what I have in my PDI Quebec for "Create New" under Change module

if you require interceptor then add this in URL from Arguments

new_change_redirect.do

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Glad to help.

Please remember to mark response helpful as well.

Have a nice day ahead..!!

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader