Create New Reminder within an Incident - Permissions?

[mattthompson]

I have enabled "Reminders" within an Incident by doing the following.  

This is all out of the box - no manipulation and we are on Fuji.

Added the "Follow up" field to the Incident form

Enabled "Reminder --> Task" as a Related List to the Incident

When I click "New" I get the following form. When testing in my dev environment all works as it should - email reminder is sent based on the date/time in the "Follow up" field.

Now, my questions is, I have the "New" button available to me because I am an admin.   What role/module do I need to give my user/group community to allow them to create a "New" reminder?

Thanks a lot,

Matt

[Chuck Tomasi]

Hi Matt,

Most "New" buttons can be configured to specific roles by right clicking on the list header and select "List Control". There you will see several related fields to roles.

For List v3, use the "hamburger" menu option to configure list control.

[sharonjanisch]

Chuck - I'm trying this in our Dev instance.   I've configured the roles in the List Control but my user still does not see the New button on the Reminders related list.   Is there something else that needs to be done?

[Chuck Tomasi]

Check to ensure the user has create access (check your ACLs for the table), Sharon.

You should have an ACL something like

reminder.none (or reminder) with create operation and a role for itil.

Using Access Control Rules - ServiceNow Wiki

[sharonjanisch]

There was no reminder acl so i created one with the Create operation.     The user now sees the New button but when you click it, it only displays the Submit and Save buttons and not the entire form.   I also tried creating a second reminder write acl but see the same results.