I have enabled "Reminders" within an Incident by doing the following.
This is all out of the box - no manipulation and we are on Fuji.
Added the "Follow up" field to the Incident form
Enabled "Reminder --> Task" as a Related List to the Incident
When I click "New" I get the following form. When testing in my dev environment all works as it should - email reminder is sent based on the date/time in the "Follow up" field.
Now, my questions is, I have the "New" button available to me because I am an admin. What role/module do I need to give my user/group community to allow them to create a "New" reminder?
Thanks a lot,
Matt
AAUGH!!! I had set this up in our Dev environment but never got any feedback from our managers if they wanted to implement it in Production. We had since cloned back over Dev to do some testing and now they've asked to look at it again. I'm going back through what I thought I had done before and it's not working so I need help again.
This is what I currently have...
I added the Follow up field to the Incident form and enabled the Reminder related list.
From the Reminder List, I go to Configure-List Control and have set the New, Edit, Filter and Link Roles to include the Itil role.
I have created Create, Read and Write ACL's for Reminder-Task with the Itil role.
However unless you're an admin, you do not see the New button on the Reminder related list. Was there also a UI Action that I needed to change as well?
