Create problem when more than 5 incidents with same CI

[ramkrish]

Hi

I have coded below in after insert BR of incident. But it is not working, can you help here?

var inc=new GlideRecord('incident');

inc.addQuery('cmdb.ci', current.cmdb_ci);

  gs.log('count is:' +current.cmdb_ci);

inc.query();

if (inc.next())

  var count=inc.getRowCount();

  gs.log('count is:' +count);

if (count >5)

{

  var pbmtbl=new GlideRecord('problem')

  pbmtbl.initialize();

  pbmtbl.short_description=current.short_description;

  pbmtbl.state='Open';

  pbmtbl.insert();

}

[ashwini26]

Do we have any solution for this ? I am facing similar issue and looking for an appropriate solution.