Create Requested Item with all variables from Inbound Action

[Samiksha2]

Hi All,

I have a requirement to create Requested Item with all the variables from Inbound Action.

Catalog form name: Generic Request

Variables- Requested for -(referring to sys_user)

Email- Autopopulate based on Requested for

Account - lookup select box(refer to customer_account)

Client - lookup select box(refer to customer_account, name= Id. I have added reference qualifier. based on account Id will show)

Short description- Single text line

Description- HTML text

I have created Inbound action on sc_request table( I take help from this community link https://www.servicenow.com/community/developer-forum/create-requested-item-from-inbound-action-with-... )

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    var user = new GlideRecord('customer_contact');
    user.addQuery('email', email.from.toLowerCase());
    user.query(); //search contact table for user
    if (user.next()) {
        var requested_for = user.sys_id;
        if (user.account) { 
            var account = user.account.getDisplayValue();
            var account_id = new GlideRecord('customer_account');
            account_id.addEncodedQuery('name=' + account);
            account_id.query();
            if (account_id.next()) {
                var client = account_id.u_client.getDisplayValue();
            }
        } else {
            //do nothing
        }
    }
    var cartID = GlideGuid.generate(null);
    var cart = new Cart(cartID);
    var item = cart.addItem('562790589388b11034dbbb2c5cbu1908');
    cart.setVariable(item, 'account_hidden', account);
    cart.setVariable(item, 'client', client);
    cart.setVariable(item, 'short_description', email.subject);
    cart.setVariable(item, 'description', email.body_html);
    var rc = cart.placeOrder();

    var ritm = new GlideRecord('sc_req_item');
    ritm.addQuery('request', rc.getValue('sys_id'));
    ritm.query();
    if (ritm.next()) {
        ritm.short_description = email.subject;
        ritm.description = email.body_html;
        ritm.comments = email.body_text;
        ritm.requested_for = gs.getUserID();
        ritm.contact_type = "email";
        ritm.update();
    }
})(current, event, email, logger, classifier);

 I am only receiving the mail. Request , requested item nothing is generating. 

Please help in this.

Thanks,

Samiksha

[Samiksha2]

Hi @Mohith Devatte ,

I have used FD to submit the request through Email and it works.

Thanks for your all help.