Need assistance in reporting reassignment of records

Need assistance in creating a report on task table (for sctask and inc) to know the old value and new value of a assignment group for the record, so it can be reported.

How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response

How Can I Calculate/Measure Mean Time To Contain a Security Incident in Security Incident Response? Dear ServiceNow Community Colleagues, I would greatly appreciate any help/guidance on this: I have been asked by a client to calculate, measure and sh...

How to Verify a Drop-down List Value in a Specific Field

last 12 months query for custom records

HiI have a custom table(x_app_cost_service) having several records with "period" in format "FY25: M09". attached scrrenshot.I want to get all records for last 12 months.suppose today is FY26:M02  (feb month 2026 ), it should calculate 12 months from ...

Attachment mandatory when the field is appear on the change Form

I have a requirement related to Risk Assessment and Change Management.When a user submits the Risk Assessment, if they answer “No” to one of the questions, a follow‑up question is displayed. The value from that follow‑up question is then copied to th...

attachment validation using UI Action

Hello Experts, I have an existing UI Action which sets some alerts and mandatory field validations on click on the button. In addition to the existing behaviour, I need the UI action to validate if attachments are attached to the record while submit....

Database Discovery failure

Hi,Below error is occuring while Discovering the Database. Pattern exit because Graceful Termination, reason: The pattern has been terminated because the SSEE/WID database is not supported. Failed Condition(s): [(${instance_name} : value=mssqlserver)...

unable to format 07/24/2020 error in Tranform map

I have two date fields that i am mapping in my Tranform map the source date field has the following format - mm/dd/yyyy <time>  there is no existing date format in ServiceNow that matches that.  Also i need it the instance format - yyyy-mm-dd<time> I...

using flow designer I want to trigger assign to

in custom table with list field group refer to group table.i want create some custom task using sheduled job.scheduled job run  every 6 months.department field contain multiple values eg: Group1,group2,group3.newly created task assign to needs to be ...

Redirect users to Workspace based on role

Hi,I have created a custom application and a custom Workspace.I want users with a specific role to be redirected to the Workspace after login.If a user does not have the Workspace role, they should be redirected to the normal nav page.What is the bes...

Make reference field clickable to record

Hi,I have two reference fields on 'sn_customerservice_case' table. Why one of them has the option of 'open record' (preview) and the second one has not

How can I create a reference field on a table just to display all characters in front of a dash

Hello,I have a table where the "Display name" is automatically shown as "name - company - environment", and the Display field is set to true. I do not want to change this configuration.However, I am using this table as a reference field on another ta...

Approvals SLAs or OLAs

Hi communitiy I have a requirement to attach an SLA or OLA to approval records to show where approvals are getting bottelknecked, can you help me with best approach please? Kind regards

AI Adoption - Where are you now?

Hi Everyone, As AI capabilities continue to evolve rapidly across the ServiceNow platform, I’m interested in understanding where different organizations, customers, and partners currently stand in their AI adoption journey.Many of us are navigating s...