Hi there, We are starting to look at the Knowledge Management Advanced Plugin and have created some templates. I have two questions. When creating a new article, how do you get rid of the Standard template so that folks cannot select it. Is there...
Hi everyone,We’re facing an issue in our production instance where system-triggered emails are being sent without a subject line. let me give you'all some context,We have a UI Action on the Approval table that triggers an event for sending a reminder...
Please reference the attachment.I have Breakpoints set on every statement in the script.I start debugger, opens separate window - then from original window, I run fix Script (not in background). Script completes without ever pausing for a breakpoint...
Hi All, I have a requirement where , for example , if a RITM is raised using a specific Catalog Item, then in the Flow Designer, it will be required to check if the 'Requestor' belongs to the 'Knowledge Function Group'. If 'yes' then the SCTASK would...
The requirement is this After a ServiceNow catalog is submitted, 2 approval task need to be created in sequence defined below 1st approval task will be to a group2nd approval task will be to a person When the 1st approval task goes to the group, any...
Any recommended reading for understanding diagnostics of the health, memory usage, java uptime of nodes that make up the ServiceNow instance. I am trying to find uptimes of the nodes to try and troubleshoot what may be recycling nodes. Is it a memor...
Hi ,we have score field(Type Decimal). Score field would be editable to Admins, and to all others it would be read-only..we have list of incidents with different scores 0 to 4 ( example : 0.2,0.3,.....1, 2,3 .....3.4,3.7,.......4.1,4.6,4)I impersonat...
required help @Vasantharajan N @Ankur Bawiskar @RaghavSh As I need to fetch the business_service values from the history list and as well as from the related incident.As the "business_service" value is missing in the records.By using fix script need...
Hi Team, When i am testing my flow with the initial mid server which i entered and when i check the flow execution it switching to another mid server.So it there is a action which has PowerShell setup there is where i am inserting the mid server for ...
Normally when you have a Reference to Change Request, the reference field shows the number of the Change Request. This is confirmed by the number field on Task being the display for the Change Request table. We recently put in an override for the S...
We are currently going through a requirement to build a report of type count and to only show records where the count is > 1.Take this as an example.Report should query alm_hardware with model category/class of Computer and group by assigned to.It sh...
We’ve created a Knowledge Base (KB) in ServiceNow and configured it so that only users from a specific group can read and contribute. Internal users and ITIL users are correctly restricted and cannot access the KB, which is expected. However, we’ve n...
There is a tool called Lyzr AI used for building AI agents. How can I make it work with ServiceNow?Additionally, it would be great if someone could provide a use case for creating agents.
I found this link to additional collaborators in the Service Operations Workspace. How is the content of this list created and is this information available in a table?
Hello,I made a change to only remove a widget from a DEV environment by clicking the remove button on the header of the widget. However, when I migrate the update set from DEV to TEST via update source, in the TEST environment, the widget is not remo...
