Hi All, on sc_task form, when i click on requested item reference field i icon, I need to make only few fields to be visible, so I created a sys_popup view on sc_req_item table, it is showing the required fields when i click on i icon. but this chang...
What is best practise for going through security recommendations? Should you do them in a dev environment and capture in an update set?
Hello Experts, Anyone have idea to provide a access to create a event in calendar schedule UI? Thanks,Nagesh
Hi Community,I’ve enabled the CMDB CI SIM Card plugin to track SIM cards.To associate SIM cards with assets, I added a reference field on the Asset [alm_asset] form that points to CMDB CI – SIM Card [cmdb_ci_sim_card].This works from a data perspecti...
Hi, does anyone know why Assert Text on Page (Custom UI) sometimes fails to work properly and reports that some text is visible even it should not be on the page? I'm checking that some text is not on the page with the Assert Text on Page (not on the...
Hi,Not able to see the now assist data kit--> home page . I'm having sn_data_kit.analyst, sn_data_kit.admin roles .
Hi, We are facing an issue with approval email notifications for catalog requests (RITM). Scenario:Requests are raised through the Service PortalREQ, RITM, and Catalog Tasks are created successfullyRITM approval is triggered correctlyApproval email n...
I'm working on a catalogue item and we've got a requirement where a user can't input the same name as an existing entry in the business application (cmdb_ci_business_app) table:However, what we've noticed is that if the existing Business Application'...
Hi, I wanted to reach out and get some insights on an issue we've been encountering with our current MID server setup.Our goal is to create an updated flow that will allow us to leverage multiple MID servers. The issue we're facing is that, on occasi...
Hi,I tried, but the email is not triggering. I am using after business rule with insert update (function executeRule(current, previous /*null when async*/) { // Notify if an incident is high priority and unassigned for 2 hour when it is not assi...
Hi,I have good experience using out-of-the-box test steps, but in my company, I have never had to use ATF Test Steps with server-side using GlideRecord. A basic scenario is enough; I just want to learn how to use GlideRecord in ATF. Kindly help.Regar...
Hi All,I have a requirement to update the CMDB Workspace logo and replace it with our customer logo. Could you please guide me on which configuration needs to be changed exactly to achieve this? Thank you in advance for your support!
I tried to get the number, priority, and short description value entered in the description field when I made changes in the existing incident's caller field. The for loop does not get all incident details after parsing it. Can anyone help me fix thi...
I'm pretty sure I did this when messing around last year but now for the life of me I can't find what I need.I'm sure somewhere you can map a Service Offering to a Catalog item. Pretty sure it was via a related list somewhere.Can anyone point me in t...
When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...
