Create Standard change through REST API?

[ryancurrah]

Is it possible to create a Standard change through the REST API? If so can you post an example or point to a reference?

[Martin Grosskop]

Hi Mohammed,

The snc_change_rest - API in Madrid works perfectly.

This question posed, and my reply was given, prior to the availability of Madrid.

I have found one small issue with the snc_change_rest - API though:-

As at the last time I checked, about 6 months ago, the snc_change_rest - API allowed you to use a standard change which had been made inactive.

The Service Catalog route described in my previous response will not allow you to use an inactive standard change.

So if change management decides to disable a standard change template, because it is causing too many incidents, the snc_change_rest - API will allow you to continue using it.

The Service Catalog route will not allow you.

This issue may have been fixed since I last tested.

Regards

Martin

[Mohammed A Kha1]

Still breaking in New york 

Steps to reproduce:

1) Disable "Reboot Windows Server" from standard change templates

2) API user can still be able to create the change request https://yourinstance.service-now.com/api/sn_chg_rest/change/standard/563504cc47410200e90d87e8dee490e2 using the sn_chg_rest.

@Martin Grosskopf  can you please share what solution you have adopted between sn_sc or snc_change_rest API and what roles you are giving to the API user?

sn_sc  - catalog API - need multiple calls to update the data & one need to test How GUI locking the template fields for standard change.

[Martin Grosskop]

Hi Mohammed

Unfortunately I cannot help on this.

I did a PoC for an organisation I did work for at the time.

I shared the pro's and con's of the 2 approaches.

But I am not sure of how they finally implemented it (if at all).

Sorry

[Mohammed A Kha1]

Appreciate your response. I've opened hi portal support case to understand it.

[gurezu]

Same question as well. This thread is a year ago. Were you successful at this? There seems to be little example regarding this.