Creating known error from a incident

[Sol Kim]

How does one create a known error article from a incident?
However there is no related link for creating a known error, I tried all incident states, but it's not there. Is it something I have to activate in the properties?

[Syedmd08]

To create a Known Error article in ServiceNow from an incident, you will need to have the appropriate permissions and access to the Knowledge Management module. If you cannot find the option to create a Known Error article, it is possible that this functionality is not enabled in your instance.

To enable the creation of Known Error articles, you will need to check your ServiceNow instance's settings and activate the Knowledge Management plugin. Here are the steps to activate the Knowledge Management plugin:

1. Log in to ServiceNow as an administrator.
2. Navigate to System Definition > Plugins.
3. Search for "Knowledge Management" in the search bar.
4. Check if the plugin is active. If not, click on the "Activate/Upgrade" button to activate it.
5. Once the plugin is activated, you should be able to create a Known Error article from an incident.

To create a Known Error article from an incident, follow these steps:

1. Open the incident record you want to create a Known Error article from.
2. Click on the "Related Links" tab and select "Create Known Error" from the dropdown list.
3. Fill out the necessary information in the Known Error article form, including a title, description, workaround, and resolution.
4. Save the Known Error article.

Once the Known Error article is created, it will be linked to the incident record and can be used to resolve similar incidents in the future.

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