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Incident History Related
Hello Team I have a requirement to see how many times a ticket (Inc/Problem or Change) has undergone the Priority changes, in a report format.Eg: If a ticket is raised as P 2 and then lowered to P 3 and then after sometime it has been escalated as P ...
Resolved! How to change favicon (shortcut icon)
Does anybody knows how to change the default favicon (also called "shortcut icon") in Service-Now?
Onchange select option in UI page
How can i use a onchange select dropdown for a table value in UI page and pick up the value which iam selecting and adding it into another glide for the query string?below script has ${gr.number} is the drop down value which iam able to get the value...
Resolved! [ Report ] People worked on incident
Dear All, I need help in creating a report with following criteria, People names who have worked on an incident irrespective of its current status. Example - An incident is created with a CI that is not part of my support group. Also, initially the i...
Generating access token
Hi All,I am using REST API, using client id and client secret i can get the access token using POST requestcurl -d "grant_type=password&client_id=xxxxx&client_secret=xxxxx&username=admin&password=xxxxx##" https://devxxxx.service-now.com/oauth_token.d...
Want to validate if the last character of a field is '+'
Hi,I want to validate if the last character of a field is '+' sign or not.How can I achieve that?Thanks and Regards,Chandra
Resolved! Tracking Reassignment Hops and the Group Names in report
We have reassignment count in the reports table that gives the number of times an incident or task is reassigned to various groups. How to track the groups names when an incident or request task hops from one assignment group to other in reports?
Catalog Item created from Product Model
Hi Community!We are starting using Asset Management in here, and we want to use Product Catalog (Created from the product models).Here is the situation that we have:- Several models for one "kind" of equipment, for example:13-inch MacBook Pro (2011)1...
What is Model Status intended for?
When I create a model, the model status is In Production. That's pretty straightforward. In the model lifecycle, it can become:1) End of sales from the vendor - no longer available for purchase2) End of support3) End of life (company decisi...
Add new states in incident
Hi,Does anyone have a suggestion as to how I can customize the state - field in incident? I want fo remove som states and add some others. A little research suggests that the best way is to add a custom state field, and then "map" the values from my ...
Best Practices for Locations and Work Spaces
We're trying to track the specific work spaces. I.e, each office has multiple floors, and each floor has multiple work spaces.Users or CIs could then be assigned to a work space;Should each 'work space' be entered as an entry in the Location [cmn_loc...
Resolved! in what table is stored categories and subcategories for incident
Hi, in what table is stored categories and subcategories for incident, i want to retrieve them by table API, Thanks
Resolved! How do I hide or delete the "delete" button? And for everyone except the site admin?
right now, someone can delete the change at any stage of the ticket. I don't want anyone to be able to delete the ticket (except maybe the system admin). Thanks, Ashley
21 CFR Part 11
21 CFR Part 11 Compliance: Has anyone built and deployed workflows to manage change in ServiceNow that obey 21 CFR Part 11 with full audit trail capabilities and compliant bound electronic signatures?Also, has anyone performed 21 CFR Part 11 valida...
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