We are experiencing an intermittent problem of an empty shopping cart when a user orders an item. When a user orders an item and then clicks back to the main page of the service catalog the item sometimes disappears from the cart. If the user tries t...
Is there a way to add a field to the global search that is not being indexed? Specifically, I added a search group for the HR application, but the Description field does not appear to be searched. Short desc, caller, etc etc all work as expected.
Hi, I'm going round in circles on this and hoping someone can help. I have set up the notifcation as mentioned in:http://wiki.service-now.com/index.php?title=Creating_a_Simple_Reminder_Email using an 'On Hold' date/time field in the Incident form (u_...
HiJust been at a customer site, that are offering managed services to customer and they have the following requirements:1) Custemer facing employee (CFE) are ordering new CI for the customer - the CI is either a business server or a server. Both CI's...
I was wondering if anyone has figured out how to create a scheduled-job that performs a text-index (specifically sc_cat_item) on a table. Currently, I need to manually index each time after publishing new catalog items.I have found the UI action + sc...
All,I was recently tasked with "make sure our phone numbers from the service catalog that users type in follow this criteria". So.. I did some research and found out that's done via a validation script. I wrote a JS that works perfectly for what we'r...
I have searched and cannot find a way to do this.What I want to do is set the category for an Incident based on the Business Service selected, for example if we have a request for a new piece of hardware (not using service catalog currently) and we c...
Our help desk would like to search sys_audit to look specific changes (urgency and priority changes, etc.). Is there a way to be able to see the incident id in the audit log and is it possible to relate the audit record to the incident record for rep...
Hi,Would anyone be able to assist me with the following query:It seems that we are getting duplication of CI's when we run discovery. For example the Windows Server CI was discovered using WMI and the same Virtual Machine CI is also discovered using ...
Before implementing Service Catalog for a client, I asked the question of them " how do you want to handle reassignmments?". For example, a user submits a "request not listed here" type of request. Service Desk gets it, and assigns it a GroupA. Group...
Hi everyone.I am new to service now and this is my 1st post so please don't be too harsh.I started exploring UI pages and I want to start using GlideAggregate to make some custom reports.I checked the service now wiki page and took the first example ...
Hi,Is there any way to prevent 2 or more users updating an incident at the same time?
I am encountering an issue with out LDAP configuration. I have followed all the documenation provided on the Wiki, but something is not working. We are connecting to Active Directory hosted on a Win 2K3 server.The test connection works to the server....
I am doing some research on how we might be able to use Release Management to organize our own SNOW releases. The information I have found so far says that Project Managment might be better route. Does anyone have experience on one or both of these a...
I am working on LDAP and trying to get the proper fields from my Active Directory field to come into the user records within service-now and I have since went back and added the field of employeeid to match within a field called employee number in th...
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