MS Teams Integration - Notifications Disabled

[Chad F_]

We have installed and configured the MS Teams integration for ServiceNow.  Followed the link below. 

https://docs.servicenow.com/bundle/paris-it-service-management/page/product/sn-teams/task/setup-azur...

The integration appears to be working.  The app installed successfully in Team and the Hub displays the correct data.  While chatting with the app, I used the "notification" command and received the reply below.

While looking at the integration in SN, it shows the app and that I installed it, however it will not let me enable the notifications for all users.  When I click that checkbox nothing happens.  Is this the root of the issue?

Thank you.

[Chad F_ · Accepted solution]

Figured it out.  Had to switch the Selected Application to "ServiceNow for Microsoft Teams" which then let me check that box and it resolved the issue.  Following that I impersonated another user, added a comment to an INC and it pinged me in Teams.

[Tunde B]

Hello Chad

I am experiencing the same issue. Where did you switch the selected application to 'ServiceNow for Microsoft Teams'?

[Niclas]

For me it worked only when I switched to Application Scope Global

In the background it will update sys_cs_channel for "Teams", which has checkbox "Enable Notifications". You can also update it directly there. This record is also in the global scope.

[Yoshita1]

Hi, 

I am able to receive the notification only if the conversation is active (disconnects after 1 hour from scheduled job - i can disable it but wanted to verify if you had a similar issue) in Teams, am i missing something or is it expected behavior ? If so can you please let me know what the workarounds would be ?

Thanks in advance!!