Creating Requested Item from Business Rule, but Workflow won't link

[SSantacroce]

Hello,

I've been trying to create a BR that creates a new request and linked requested item - I've been doing this with Gliderecord() and Insert(). 

Thing is, the designated workflow won't start nor even link to the RITM. 

I've tried adding: 

var wf = new Workflow();

wf.startFlow('wf_sysId', requested_item, 'insert');

but it still does nothing. 

I've also heard about the Cart API, but I haven't found a lot of documentation so I don't know how to use it in this case.

Can anyone help me?

Thanks

[RaghavSh]

@SSantacroce Yes you need to use Cart API, that is the recommended method to submit catalog item through script.

Refer : https://www.servicenow.com/community/developer-articles/understanding-sn-sc-cartjs-in-servicenow-its... 

You should be able to submit catalog item (generating req and req item) following this article.

Please mark the answer correct/helpful accordingly.

[Sarthak Kashyap]

Hi @SSantacroce ,

Yes you are correct you can use cart API here, please check below code,

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var cart = new Cart();
    var item = cart.addItem('f44fb27d93c8f2109305f520ed03d66d'); // Your Catalog item Sys ID

    cart.setVariable(item, 'description', 'Test');

    var rc = cart.placeOrder();

    gs.info('Created Request: ' + rc.request_id + ', RITM: ' + rc.items[0]);

})(current, previous);

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[Sarthak Kashyap]

Additionally I tried this on my PDI please check below screenshots

BR

Once I update or create anything on Incident table RITM and Request got created

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak