creating RITM using inbound action and cart api

[Rahul Raja Sami]

Hi 

Trying to create RITM using inbound action and below cart API

target table: sc_req_item

createRequest();
function createRequest() {
var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//give sys_id of catalog item
var item = cart.addItem('0498ad2987472450d0d4ca27cebb35cc', 1);
cart.setVariable(item,"requested_for", gs.getUserID());
cart.setVariable(item,'short_description',email.subject);
cart.setVariable(item,'please_select_the_request','Active Directory');
var rc = cart.placeOrder();
var tsk = new GlideRecord('sc_task');
tsk.addQuery('request', rc.sys_id);
tsk.query();
while (tsk.next()) {

tsk.assignment_group = 'd625dccec0a8016700a222a0f7900d06' ;// add your value
tsk.short_description = email.subject;
tsk.description = email.body_text;

tsk.u_sub_category = 'Active Directory'; //add your value

}
}

but after using this the sys email table target record is getting updated and this error showing on the log

error

and 2 RITM's are getting created

why this is happening?

[Mike_R]

use flow designer like I mentioned previously.

Or after you call your function createRequest();, try adding the line  current.setAbortAction(true);

[Rahul Raja Sami]

createRequest();

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//give sys_id of catalog item
var item = cart.addItem('0498ad2987472450d0d4ca27cebb35cc');
cart.setVariable(item,"requested_for", gs.getUserID());
cart.setVariable(item,'short_description',email.subject);
cart.setVariable(item,'please_select_the_request','Active Directory');
var rc = cart.placeOrder();

current.setAbortAction(true);

is this fine?

didn't worked.

[Mike_R]

should work, give it a try

[Rahul Raja Sami]

that didn't work, i mean worked as before only.

regarding flow designer when I tried the same

during submitting catalog item request action,

when I selected particular item and there is a sub question that needs to be selected (select the request type) but before selecting that type all the variables that doesnt belong to that selected request are getting displayed. why?

for ex: 

Account catalog item

list of options under select the request type

1. AD (2 variables)

2. JDE (3 variables)

3. TCMIS (4 variables)

i have selected AD, it has to display only 2 variables but it is displaying 9 variables which includes JDE and TCMIS why?

[Mike_R]

I don't think flow designer takes into account dependent fields/options (or client scripts) so that's why you see all the values. but since this is on the backend only it shouldn't be an issue.