Creation of a New Field for Attachments

[cricket1]

Hi to everyone..I want to know about 2 functionalities.

1. Is it possible to remove the clippy like attachment icon present at the top right of a Change Request form. If its so how to do it?

2. After removing it, I want to add a new field for attachments in the Change Request form

Plz help me to accomplish both these tasks...Thanx..

[CapaJC]

Putting the "no_attachment" attribute on the change_request table will remove the attachment icon.

I don't know what 2) means, tho.

[cricket1]

Thanx for ur reply... Lemme explain the second one clearly. In my Change Request form i want the 'attachments' to be as a field rather than a icon(the clippy one at the top).. The 'attachments' should be displayed like various fields such as Number, Assigned to, Configuration Item.. in my CR form..

[guy_yedwab]

The second part (having attachments as a field) is sort of possible in the existing system, as a reference field. The problem is, it won't be possible to upload new attachments, because the attachments table won't let you create a new record through any interface except through the attachments UI (accessed through the paper-clip). There might be a way around that limitation, but at the moment I can't think of how it might be done.

If it's still useful to you to have that as a reference field, so that people can attach existing attachments onto their record, here's what you do:

1) Put sys_properties.list into the application filter.
2) Find the property record glide.ui.permitted_tables, and add the table sys_attachment to the end of the list of tables.
3) Navigate to the change form, right click the header, and personalize the form
4) Create a new field called Attachment of type Reference and specify the table Attachment [sys_attachment]
5) Click on the magnifying glass next to Attachment to see the list of existing attachments.
6) Right click the list header and Personalize Dictionary
7) Find the field "file_name" and set the Display field to true.
😎 Personalize the list to add whatever values you want the end user to see (including file_name)

Now, you should have the ability to view existing attachments from a field on the form, and they should display the human-readable filename rather than the sys_ids.

Guy Yedwab
Service-now Documenation

[Mark Stanger]

You could also add the Attachments as a related list at the bottom of the form. The only drawback to this is that you have to save the form before you could add any attachments.