Hi Team, We have a requirement to Integrate Jira (AMS board) and ServiceNow (Agile) Bi directionally. Could you please assist me with configurational document steps Also let me know what spoke, or plugins are required for this integration. Any additi...
Hi Team,I am facing an issue with the RITM state (sc_req_item).The expected behavior is for the RITM to move to Resolved. However, from the Audit History, I can see that the RITM is first being updated to Resolved Incomplete and then to Resolved.Both...
Hi,We have customized HTML fields on our Knowledge Articles. When a KB article is opened, these HTML fields appear compressed or collapsed by default. Users must click the "+" icon to expand them and view the content at its normal size.there are no U...
Hi All,We are facing an issue with Alternative Group By in a ServiceNow Platform Analytics data visualization and would appreciate any guidance.We created a visualization using the Incident table with the following configuration:Data Source: Incident...
Hi Team , There is an in Active Chat Agents are not able to see users reponses and user chat what would be the problem where exactly need to check what was the fix for this can anyone please faced this type of issue , please help me with the ste...
Hi Community,I’m facing an issue with the Recently Viewed section from search type ahead component in Employee Center.When I select a link from the Recently Viewed list, it redirects to a blank page instead of opening the corresponding record.I had p...
I set up a channel with max capacity 3, work item size 1. The condition counts cases in New or In Progress. Assign by is set to Most Capacity (not Last Assigned). There are 2 queues pointing to this same channel, and the same agent is in both queues....
Hi Everyone,I want to add "Who will receive' from <mail_script></mail_script>. is there any way by which we can set user/group filed in "Who will receive".I m writing this code as below in <mail_script> in email template. But this is not working:<mai...
Hi ServiceNow Community,I have a Catalog Item with a Date/Time variable:Name: appointment_date_timeType: Date/TimeI need to filter my Platform Analytics dashboard based on the appointment date/time entered on the Catalog Item.Since the variable is no...
What is the best way to skip an approval in flow? I am switching to flow for Knowledge approvals but one of the requirements is that if the author is a manager no approval is required.
Hi All,I wan to hide the phone number from the On-Call schduled popup. where this is configured to hide .?
User is working on incident and he is trying to attach the knowledge articles which is related that incident issue. User having read access to that article. But here the problem is when the user trying to attach the knowledge article by using Related...
I am working on a POC to determine the feasibility of replicating a Palo Alto-style UI in a ServiceNow Catalog Item.Requirement:User selects Category, Subcategory, Technology, Risk, and Tags.Based on the selected values, matching applications should ...
Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...
Hi @Experts, I am working on one of the requirements on the role's cleanup. I need to know how we can get the report weather roles are active or not. Thnaks Shahid
