Resolved! Granular Delegation
I have created a granular delegation, but approval is not shown to the delegated user1. and assigned the
Forum Posts
Simulator Task Validation Failed: View a list of incidents and personalize the list
Hi everyone,I am working on the Now Learning Simulator task: "View a list of incidents and personalize the list, as well as update some fields using the List Editor."Task Instructions Followed:1. Navigated to All > Incident > All as Platform User (pl...
Customizing Microsoft Teams Collaboration Chat
OverviewServiceNow's Microsoft Teams Collaboration Chat allows users to start a Microsoft Teams conversation directly from a ServiceNow record, making it easy to collaborate with subject matter experts without leaving Teams.By default, every new coll...
Flow designer approvers called from decision table not triggering
I have configured decision table having requestor's organization stored in combination with organization's approver. When I call this decision and pass input as Requested For (from Get catalog variable) the approval is not getting triggered. However,...
The Latest filed is looks false even there is article in Published.
The Latest filed is looks false even there is article in Published. Also, there is no latest version.Because of this the retire button not visible to knowledge_manager (we have added this role to the ui action) Condition of UI action : !(new KBComm...
Integrating ServiceNow and ClickUp via Zapier getting errors
Hi, we are trying to Integrating ServiceNow and ClickUp via Zapier we are getting errors while selecting the servicenow sc_req_item table. Errors are showing like this "The ServiceNow Create Record action is failing because the prereq field is being ...
Resolved! Need to Notify stakeholders for failed records.
We have a SharePoint to ServiceNow integration that uses a staging table, Transform Map, and target table.In the target table, we have a "Requested For" field, which is mapped from the "Customer" field in the staging table. A field script has been im...
Article:Dynamically Show or Hide the Contextual Side Panel Based on the Active Tab in SOW
Problem Statement:In ServiceNow Service Operations Workspace, the Contextual Side Panel provides useful information related to the current record, such as Record Information, Attachments, and quick navigation options.However, there may be scenarios w...
Get the first assignment group
Hi Community,I have a requirement to retrieve the first assignment group. Does anyone have any idea how to achieve this for reporting purposes?
Comments to get copied in Approval Record
Hi All, When we reject the approval from Employee center portal, it's asking for rejection comment, if we give any comment it gets copied to RITM and not to the approval record. I want the comment should also get copied to approval record. Is there a...
Show other active tasks button next to the Affected CI on change request form is not visible in sow
Hi Team,The "Show Other Active Tasks" button is missing on the Affected CI field in the Change Request record in SOW.Currently, the Affected CI field already has two decorators configured:Open RecordConfiguration ItemI need the "Show Other Active Tas...
Resolved! Creating Request Tickets from SOW
Right now in the SOW, we can create new incident tickets. But I don't see a way for us to have the functionality to create new request tickets not tied to existing incidents. Is that something that can be done? Currently our IT teams create incidents...
I want the ServiceNow navigation header that says "DEV" to Indicate the instances DEV ,TEST,UAT etc
I want the ServiceNow navigation header that says "DEV" to Indicate the instances DEV ,TEST,UAT etc.How i can achieve this in servicenow?
Best Practice for Advising Clients on Optional ServiceNow Patch Notifications
Hi,I'm facing this scenario for the first time and would appreciate your guidance.One of our clients received an Optional Patch Release Notification from ServiceNow for their Production instance. They asked the following:"These updates here, should I...
Group names showing as "empty"
Hi Community, For one of the user in "sys_user" table group names showing as empty. Can you please let me know the reason for this. @Ankur Bawiskar Regards,Tulasi