hi All I am trying to setup connection within servicenow*MS teams for request based chat for that I have installed pluggins and all as mentioned on docshttps://www.servicenow.com/docs/bundle/zurich-employee-service-management/page/product/sn-teams/co...
Hi Everyone,We have a Catalog Item with Variables Group Name(string) and Select Group Name(Select box)User enters a group name (or group key word) in "Group Name" variable and the entered group(/group key) is validated through Integration with AD an...
Hi Everyone. I have requirement where I have make assiged to mandatory when we are moving vtb cards related to incident from one state to another except new or cancelled. I checked ui policies with only related to VTB view it didn't worked, created ...
Hi Community, I have one catalog item, and if user submits the form, then the sctask should assigned to be whoever opens the request, I am attaching snapshot for reference. In my PDI (Personal Developer Instance), I created a flow where the "Create...
Wondering if anyone has a process they use for following up on tasks / outcomes that are put forward during a post incident review (PIR)? I would presume most organisations do the same thing that we do and after a major incident there is a PIR, part ...
Hello community,My requirement is to execute scheduled job to trigger email notifications. Want to execute scheduled job daily 3.00 am On US/eastern timezone, but scheduled job should run from 15 oct.Following conditions I tried:1. Set run as daily a...
Description: Service requests should trigger different tasks based on the category selected. For example, if the category is "Hardware," a task should be created for the procurement team to review the hardware request. If the category is "Software," ...
As we investigated in PROD, we found that, In Client portal the "Idea" content type is not appearing in the Post Content widget across all forums. The issue is not reproducible in lower environments, and there’s no history available to check if any c...
How do I create a set of dependent dropdown fields (Location, Building, Room) where the options in each subsequent field are filtered based on the selection in the preceding one, using a lookup select box variable type.
I have been looking into the Calendar component in the UI Builder for a few days and it just does not work. Here is the default Component with default settings. I click Save and it previews just fine. Here is where the fun starts. I click Edit even...
I am trying to configure Taxonomy Topics for Employee Center Portal. I have created new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below image).Not reflecting on the esc portal
Hi All, I have one requirement in witch I will have to visible some category value for IT agent only not for end user for that I have created many catalog in witch there are couple variables available I want that some subcategory choices are only vi...
Hello Community,I’m working with the Walk-up Experience portal and noticed that the "The waiting time is:" message is not getting displayed for users in the queue.I’ve reviewed KB1096144 and understand this could be related to an ACL issue blocking t...
Looking for help on how to update the the RITM watch list from values from 2 variables on that Catalog Item.How best to accomplish this?Thank you.Rachel
Hi everyone,this discussion is about retrieving the assignment group value from standard change templates.Given that we have the standard change proposal numbers, is there any out-of-the-box functionality available to extract the assignment group val...
