Published article on knowledge center workspace does not show the 'Retire ' button
'Retire' UI action is missing in Knowledge center workspace but visible in 'itil' view. We have configured declarative action but still UI action is missing.
Forum Posts
How to Trigger Popup Only on "Order Now" Click in ServiceNow Order Guide?
Hi, I need some help.I have a use case where I need to display a popup message when a user submits a catalog form. This is working fine for catalog items. I created a widget for the popup and called it in an onSubmit client script, and it works as ex...
Child group member can able to see parent group assigned task
Check: I Have parent group named called " NNC" and the child group named "WRN-ADC".I am part of child group.When i open the catalog task assigned to me, i can able to see the task assigned to the parent group also. How to restrict this. How this fun...
Resolved! How to Add Project Tasks, Tasks, and Incidents to the Same VTB
Can someone provide some insight on how to add project tasks, incidents, and sc tasks to the same visual task board?Thanks in advance, AJ
How have you implemented Unauthorized Change Requests for CMDB?
How have you implemented Unauthorized Change Request in your organization?Whenever there is an unauthorized or an illegal change to any CI, we want an Unauthorized Change Request to be Created.OOTB, this is an emergency change.What process do you hav...
Resolved! Issue with File Attachment Field Navigating to Another Section
I have a form with two sections:Section 1 contains a field of type File Attachment.Section 2 contains two mandatory fields.When a user uploads a file using the File Attachment field in Section 1, the file uploads successfully, but the form automatica...
UI Action Override Field Not Working – What Is Its Purpose?
Hi Community,I have a question about the purpose of the Override field in UI Actions.I created a UI Action on a parent table and another UI Action on a child table using the same Action Name, but with different scripts/actions. The child table execut...
Restrict Standard change templates based on Assignment group
Hi Team,I have to restrict the visibility of standard change templates based on the assignment group, templates should display if the user is part of that group. Please help me to get this done ASAP. Thanks.
Making Planned and Actual Dates Editable in Project (pm_project)
Planned & Actual Date Fields Read-Only in Project – How to Make Editable?I checked that the Planned and actual Dates are derived from Project Tasks, where the latest end date of the project tasks determines the Project’s end date. But how can make ed...
Resolved! Sys id in List view issue
Hi all,when I open enhancement table, in the list view I can see the sys id of the product instead of display name. I have attached the screenshot. How do I fix this?
Restrict "Requested By" User from Being Selected as Manual Approver on Change Form
Hi Team, On the Change form, we have a Manual Approver field which is a List Collector. Currently, it is configured to allow selection of only active users who have the approver_user role. We have an additional requirement to enhance this restriction...
Dragon Naturally Speaking (Voice Recognition Technology)
Does ServiceNow support Dragon Naturally Speaking? If so, which version works best - Home, Premium or Professional?Thanks!!Beth
Resolved! ITSM Exam Prerequisite – Clarification Needed
Hello Community,I have already received a voucher and registered for the ITSM exam, and I am currently preparing for it.While scheduling the exam, I noticed the prerequisite mentioned:Candidates must hold the Certified Implementation Specialist – Dat...
how same ritm appears twice in approval task (my tasks) in sp portal
Hi Teamin approval table only one ritm is available but in sp portal it appears two approval with same ritm please suggest how to debug
Unidentified script continuously updating form field
Hi everyone,I've been troubleshooting an issue for the past couple of days and could use some guidance. A specific field on a form is updating continuously (approximately every minute), and I need to identify the exact script, Business Rule, or workf...
