We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Change Closure Codes Definitions

The change manager at my company is looking for definitions that we can document for our change management process for the change closure codes. We've been looking and haven't found anything yet. Does anyone have a good resource of where I may be abl...

Nickels by Tera Expert
  • 16406 Views
  • 8 replies
  • 14 helpfuls

MRVS

Hi All,I have created a variable set inside the catalog item and i want to run a catalog client script on the catalog item when the MRVS value is added by the end user.I have used the onsubmit catalog client script in the variable set but in the g_fo...

kali by Tera Contributor
  • 244 Views
  • 5 replies
  • 0 helpfuls

Catalog builder - Each catalog restriction

In catalog builder, whoever is creating a catalog will have edit access to that specific catalog item, now my requirement is the user with edit access to that specific catalog item should be able to give edit access to few additional usersNote: templ...

vgayathric9 by Tera Contributor
  • 106 Views
  • 1 replies
  • 0 helpfuls

Custom table header should also show the Status of the ticket

Hi Team, We have a requirement to display the ticket status alongside the ticket number or elsewhere in the form header. We have already suggested using Process Flow Formatters, but the client specifically wants the status to be displayed in the form...

rBh_0-1784198358285.png
rBh by Tera Contributor
  • 141 Views
  • 1 replies
  • 0 helpfuls

Email notification script

I have a requirement to build a email notification script, where i need to create a button that will be used in notification wherever it is required. So, I have created it but the issue i am facing is the button is appearing correctly on the outlook ...

Run as option not coming in flow designer

Hello experts,I have created a flow in flow designer and it is a flow consisting of 8 to 9 steps. Now i want to change the 'Run as' type of the flow which u get when u first create a flow but unfortunately is not coming after saving the flow or even ...

tempsnip_flow.png
Deepika54 by Tera Contributor
  • 1566 Views
  • 2 replies
  • 0 helpfuls

Need to make List on workspace restricted to certain roles

Hey everyone,The List on workspace should be made visible for certain roles and for other roles it should not be visible..i followed few Options that was mentioned in the community  Options 1:On sys_ux_applicability I included roles, only they can ab...