Rapid7 Insight VM Integration
We are planning to setup integration with Rapid7 Insight VM Integration. Does any one have the documentation which have the detailed steps.Any help would be appreciated!
Forum Posts
how to hide some variables from multi row variable set?
Hi All,how to hide few variables from multi row variable set? I have used ui poilcy its hiding from the form when user clicks on ADD but its not adding from the table how to hide from the table as well?
The price field does not show after publishing catalog item in Catalog Builder
I am using Catalog Builder on my Australia PDI instance to test a new catalog form I would like to use in the Service Portal. Right now, the form only has one field which shows the service level for the product. This field pulls from a table called...
Resolved! VIrtual Agent Topic visibility user specific
Hello, is there any way to make a topic visible for specific users and not visible for others? In details, I need to make it visible if the "company" attribute from the user record has specific value. Should it be done within topic properties script ...
Should Problems Auto Resolve Incidents?
Hi all, l'm receiving conflicting information and would like to know what the majority of others are doing. We're in the middle of implementing Problems in our ITSM platform. We're running Zurich. Looking to know how others are handling:Does resolvin...
collect groups in subflow after each approval and use in main flow
For each selection in list collector above subflow is called from main flow, after approval , i want to store group name of respective choice and append as array and use this array in main flow after all iteration/approvals, how to to store groups an...
Resolved! Need Urgent Help: My survey mail consists of smileyes but with some urls,
Hello Team, I am facing a challenge currently, I am populating my smiley icons in my mail with a survey link embedded for those images. All these images are stored in UI image table png format, storing the images in email script and calling the email...
Citrix IT Service Management Connector Plugin
Hi All, We are installing a plugin called "Citrix IT service management connector" with the version 25.1.0. I need a technical documentation and architectural diagram in ServiceNow. and end to end flow of the application. Please help me to get these...
Query Related to Fix script
req_item.addEncodedQuery( 'active=true^stateIN3,4,7,1300,200^request.u_request_type=ESP service catalog^cat_item.workflow=b10a719a1b14d9589e324197b04bcbe0' + '^NQ' + 'active=true^stateIN3,4,7,1300,200^cat_item.nameINESP - Request New Integration,Cisc...
Resolved! how to hide helptext only from RITM not from employee center portal
how to hide helptext only from RITM variables not from employee center portal
When creates knowledge base, a data policy record is creating. Want to know is it mandatory or not?
Hi,I want to inform you that, when I create a knowledge base record, the platform creates a data policy record with knowledge base name. In my production system, do not see any data policy records for exist knowledge base records. I want to know,, is...
Uo Action Button in Workspace View not showing Pop-up
Hi, I have created a UI action Button on the "Service Operations Workspace" . Ideally on click it should open the pop-up window This is not working as expected. Same code i am using in the form view button on click and is working as expected. But n...
Resolved! Exported report is showing duration filed values in seconds
Hi , I created a report on database view with duration fields are displayed in reports as 05 days 11 hours as an example but once exported to an excel sheet, they get displayed as integers representing the number of seconds instead of 05 days 11 hou...
Change management approval policies
Hello All, There is a requirement in change management to add one more user or group in assess state. So for this i created ui action button in ui action button i called ui page to show popup to select user/ group. And created one Script include to g...
user has ITIL role but not able see records from asmt_metric_result table.
One user has ITIL access. Not able see records from asmt_metric_result table.We have checked from the access analyzer,user passed the table read and report view,query range,query match,report on.But still user not able to see data.
