Resolved! Multiple Risk Assessments: In change request
for Normal and Emergency change based on assignment group need to populate multiple risk assessments when click on related link
Forum Posts
Duration of the outages raised for few changes are showing as 0 seconds.
The issue affects only a limited number of Change Request/Outage records.I noticed that, updating and saving the Start Time or End Time recalculates the outage duration correctly. I have been unable to identify the root cause could you please assist ...
CMDB Data Manager – Simplifying CI Lifecycle Management
Managing a large CMDB (Configuration Management Database) becomes challenging over time. As environments grow, CMDBs tend to accumulate stale, duplicate, or outdated Configuration Items (CIs). This directly impacts performance, reporting accuracy, an...
#BLOG : Things Every ServiceNow Developer Must Know : Part 4
1)glide.ui.permitted_tablesBy default, system tables are restricted from reporting and data visualization. However, in certain scenarios, access to these tables is required for reporting purposes. While creating reports or data visualizations, we oft...
Resolved! Assignment rule depending on variable
Hi guys! I have created a variable inside a Catalog item that it's a reference type to the table service_offering. I have called it assignemnt_group. This variable is working fine.Then I have created the Assignment rule that applies to this item, but...
How do you handle small business changes without a custom table?
Hi everyone, For historical reasons, we have a custom Request for Change table for small business-requested changes and continuous improvements. Examples include small application changes, dashboard updates, UI policies, new support groups, and simil...
502 bad gateway coming
how to fix this issue . can you give me solution on this issue
Resolved! Change Request unable to be moved to review until all tasks associated are closed.
Trying to make a change unable to be moved from implement to review unless all tasks are closed. I created a Dictionary override on the state so the state field is read only. This allows only the UI action to be used to progress the change. Im stuck ...
Release notes of "brazil" upgrade version
Hi Community, Can anyone please share the release notes of "brazil" upgrade version. Regards,Spandana.
CAB date selection by drop down field
Need suggestion on how to configure a date field where the CAB dates should show the dates for the upcoming 6 weeks. Please see the below screenshot from a table where cab dates can be configured by the Change team. and only these dates will appear u...
Best Practices for Importing 3 Million Records into ServiceNow
Hi,I would like to understand the recommended approach and best practices for handling this volume of data efficiently.Could you please share your suggestions on the following questions?What is the recommended approach for importing 3 million records...
Wanted to remove cross button from MRVS
Hi thereIs there any way to remove cross button from MRVS without DOM Manipulation. We already tried but it doesn't have consistent behaviour.
In flow designer script is not working
Hi All , I have written the flow designer script in that whenever any select the incident number it should the incident form in the new page , the script is not working and it is coming in new one link ( url in the output ), could you please correct...
"Include in System Clone" true/false, what is the impact
Hello, I have made some searches using AI, both using Otto and Copilot, both with Claude/Opus.I am getting results that are not always consistent with results other colleagues are obtaining."Include in System Clone" true/false, what is the impactDoes...
Resolved! Most of ITSM modules are missing from PDI
I cant see many ITSM modules in PDI like Change, Problem Etc.Is there any issue currently in PDIs?
