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Dashboard in Service Portal

Hi Team, We have created a dashboard with some reports and added interactive filters to it. Now, the user has requested that the dashboard be accessible via a separate tab in the header menu of the Service Portal.The requirement is:Users with access ...

DIsable Comments on RITM After Close

Hi, I want to stop customers from commenting on RITMs through the portal once the ticket is closed, I've seen every post on this topic say to do it through the ACL for sc_req_item but nothing I seem to do is working, I've even disabled every "write" ...

Resolved! Post button is not visible on sc_task

Hello. The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hid this button. Any help is greatly appre...

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DreDay3000 by Tera Guru
  • 205 Views
  • 6 replies
  • 0 helpfuls

Resolved! Email Notifications - Incident and Requests Links to Agent Workspace

Currently I have email notifications setup to include links to Incidents (i.e. ${mail_script:incident_take_me_to_the_incident} ) and requests which open in the Default view. Is there a way to link incidents and request to open in Agent Workspace inst...

TStark by Kilo Sage
  • 6516 Views
  • 4 replies
  • 3 helpfuls

How to send reminder for survey

Hi allI created a survey and a survey notification for end users, but I need help setting up reminder notifications. How can I automatically send reminder notifications to users every other day or every 3 days?Please any suggestionsThanksNandini

nandini29 by Tera Contributor
  • 42 Views
  • 1 replies
  • 0 helpfuls

How to add message in API Call

Here is the requirement to add error message for "Change Registration" Modal.  (which is used by API users) aloneExample:Close code: SuccessfulState: Cancel (4 )----error message should be shown in API users alone : "Change Registration Modal cannot ...

Sruthi_2511 by Tera Contributor
  • 359 Views
  • 7 replies
  • 1 helpfuls

Resolved! Integration hub Plugin

Hi Team, How can i install the integration hub plugin in the PDI for the latest Zurich version of ServiceNow Regards,B Siva Teja

Notifications issue

Hi, I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails ...

SameeraD by Tera Contributor
  • 259 Views
  • 2 replies
  • 0 helpfuls

Resolved! duration calcuation with a schedule

I am trying to write a business rule for the problem table that works for the most part but I need some help for part of it. The goal is to create a business rule for the problem table that updates the two duration fields, Outage Duration (Business H...

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RBlor by Mega Guru
  • 422 Views
  • 4 replies
  • 0 helpfuls

Unable to Create Ui Policy Action

Hi Team  Post upgrading instance to Zurich we are unable to create new Ui Policy Action , the new button is not Available can someone assist me on this ?

RakshithS by Tera Contributor
  • 94 Views
  • 2 replies
  • 0 helpfuls