Hi All, It appears that on the service portal view of the knowledge base non approved versions appear as an updated version available to view in the service portal view of the knowledge base. Is there a way to restrict this to only published versions...
In Service Operation Workspace, Announcement card Title should have the text in wrap to show all the details of the instead of few lines.
Hi everyone, Currently I have an inbound action created which I want to use to retrieve the name of the sender.For example, when you receive an email it displays as 'Example user <example.user@gmail.com>. How can I retrieve the 'Example user' in my ...
How do you remove one of the auto fill when typing a name on an email from a ticket. As shown in the photo attached. The account is not in the user table
Hi all, I had a requirement where I need to pass more than 20 input variables in a custom action which is not allowing me to pass inputs after 20 input variables. Could you please suggest the possibilities to achieve this requirement. Thanks,Nithya.
I have tried doing it through a workflow script, a business rule, and event trigger into a Flow. Nothing seems to meet all requirements. Workflow script, no errors but no appointment. Business rule and Flow, I cannot seem to map the variables from...
Hi Community,I need to decommission a custom table that has around 2500 records. The challenge is that several existing RITMs reference this table. Actually we shouldn't delete the table directly because it will break those reference fields and cause...
Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...
Hi,We have configured the logic for a field called Category with the choices “A,” “B,” and “C.” If “A” or “B” is selected, the notifications are sent internally, and if “C” is selected, the notifications go to external users.Now, we have a requiremen...
Hi ,I want to clone the Production instance to the sub‑production (Development) instance with only a few specific tables: Incident, Change, Problem, Alert, and Case. I would like to clone the Dev instance from Prod. How to restrict other tables and c...
Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...
Hi All,I want to get the attachment length for the catalog item from service portal before request submitI have one variable called "request approval" which is check boxif above check box is true,I need to make the attachment mandatory before submitt...
We are implementing a parent–child change model in ServiceNow and are looking for best-practice guidance.As a Change Manager, I want to explore and validate how parent and child Change Requests should transition between states, so that Resolver teams...
Hello Everyone, Our organization is currently running into an issue where various widgets on the Agent app are not displaying data correctly. Here is the list of widgets that are not loading data:Breached incidents (on the My team tab)Incidents at ri...
Hi All,In ServiceNow OOB when we look at on-call calendar, we can see a users mobile number and email. The mobile number is displayed from Mobile Phone or Business Phone. Is it possible to show a custom phone number field? Thanks!
| User | Count |
|---|---|
| 33 | |
| 27 | |
| 13 | |
| 11 | |
| 8 |
