Credentials for side_door.do?

[snowtech1]

Hi,

I'm a beginner in ADFS, SAML.

I understand that side_door.do is to bypass SSO and get in using external authentication.

What credentials does the admin need to use for username and password to get in?

Normal sign in credentials are not working.

[Steve McCarty]

The password you need is the one stored in the ServiceNow instance on your user record.   The side_door bypasses all external authentication and uses only the credentials saved in ServiceNow.   If you haven't saved a password in your ServiceNow user record you won't be able to use the side door.

-Steve

[snowtech1]

Thanks, When I save a password, it gets cleared automatically. The source and LDAP server fields on user record are populated. I wonder how the admins should get inside if the SAML 2.0 certificates expired?

[Mark Laucus]

Verify on the user account you are attempting to authenticate with to determine where the source of authentication is located at.   If the LDAP Server field has an entry along with the source field, using the /side_door.do will still utilize LDAP to perform authnication.   As stated above, if your system account is not using an LDAP account, then it will use local credentials.   The /side_door.do just bypasses the routing for SSO but the methods for authnication still stay the same.

Hope this helps.

[snowtech1]

Thanks for the reply, The source and LDAP server fields on user record are populated. I wonder how the admins should get inside if the SAML 2.0 certificates expired?