Criteria for populating the "Made SLA" field on the Incident table?

[Wayne Johnson]

What is the criteria for populating the "Made SLA" field on the Incident table as true or false.

We have both Response SLAs and Resolution SLAs defined and I am not sure if only the outcome of the Resolution SLA determines the value placed in the "Made SLA" field or not.

[Jaspal Singh]

Hi Wayne,

Made SLA is a legacy field which was use when single SLA engine was used. Starting 2011 the SLA engine had a change & thus if required you can report on the Has Breached field on the Task SLA table that has value for each Response & Resolution record.

For additional information on legacy field check link.

[Milind Gharte]

Hi ,
Here is a link which will help you.

https://community.servicenow.com/community?id=community_blog&sys_id=e06e6eaddbd0dbc01dcaf3231f9619bc

If it helps,Please mark ✅ Correct and 👍 Helpful.

Warm Regards,

Milind