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Currency change as per user locale

Community Alums
Not applicable

‎11-06-2017 09:09 PM

Hi All,

Need help to show appropriate currency ($, £,€) as per user's location/country code   on service catalog/ portal for   catalog items. I read wiki, docs and communities articles but couldn't achieve on end user side. I see the value conversion happens from GBP to Dollar and other currencies but not the currency change on portal.

Is there a way i define the catalog item price in the back end as $100 and in the front end it should show as 76 pound for UK user, 86 Euro for German users.

Configurations i tried,

Tried both calculated & multiple type on price form (fx_price)

Configured System localization as per the guidance.

All results in list/ form level conversion on native UI. Not working on portal or catalog side.

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Geoffrey2
ServiceNow Employee
ServiceNow Employee

‎11-07-2017 02:51 AM

Have you tried setting the correct Country code on the User's profile?   I think that has an effect in determining the currency they see: Session and reference currency


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Community Alums
Not applicable

‎11-07-2017 04:28 AM

Thanks Geoffrey for the response, yes i have updated user profile with correct country code.


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