Hi All,
I created some custom ticket filters. All admins are able to see this, unfortunately, anyone with the itil role cannot. This was a global change. Is there a way to ensure everyone can see these?
What I and other admins can see:
What someone with the itil role can see:
Hi @dmarinos ,
So, there is no definition for whom this should be visible.
Navigate to, sys_ux_applicability_m2m_list.LIST and create a new record.
With lists My Incidents and Applicability SOW ITIL Audience.
Since now roles are defined, you will be seeing it as ITIL user.
Newly created record, in the sys_ux_applicability_m2m_list.LIST
This can help you to see the List as ITIL user.
If this information helps you, kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.
