Custom URL created should be redirected to portal but not backend.

[phanedra]

Hi we created a custom URL and we want all the users to use this custom URL instead of service-now url. We want this custom URL to be redirected to portal page but it redirecting to backend page.

Form:

Custom Url: testingPortal.dev.com

Servicenow url: https://mycompnydev.service-now.com

Portal page:https://mycompnydev.service-now.com/sp

Home page:https://mycompnydev.service-now.com/nav_to.do

The page it is redirecting as: https://testingPortal.dev.com/nav_to.do

But it should redirect to : https://testingPortal.dev.com/sp

The custom URL should always navigate to portal page only but not to the backend nav.do page.

Any solutions/Ideas on this?

Regards

[Steven Young]

i'm not quite sure i understand what is going on.

you created a custom URL.   via script? hard coded?
where is the URL located?  on an internal company page? within service now?  in an email?

i have many custom URLs that point to the back end, to our service portal and to our HR portal. they all work fine.

one thing to note, is that these links, if they point to SN, and you have an SSO enabled for authentication, your SSO may be pointing them to the backend after they authenticate, not your link.

Does the link work if they are already logged into the system, just not when they have to authenticate into the system?

[phanedra]

Hi Steven,

Thank you for you reply.

SSO is enabled and SSO works fine when we use ServiceNow URL and we created our custom URL in DNS.

My actual requirement is when I am trying login with custom URL using SSO it is redirecting to backend page (nav_to.do) but rather it should redirect to Portal page.

When I tried custom url like testingPortal.dev.com/login.do and enter the credentials it is redirecting to backend but to portal.

Regards

Varma