Resolved! How to edit the HTML body template code in service portal widget editor?
How to edit and save the code of service portal via service portal configuration widget editor
Forum Posts
Resolved! Multiple incident Resolve OnClick on ui action(List Choice)
Following UI action not working on list view. Need help with that............it gives just alert true then no effects on records.Message was edited by: Abhishek GardadeMessage was edited by: Abhishek Gardade
Resolved! Automatic processing of User Self-Registration based on email address provided
Hi there. I am looking for a way to allow users to create their own accounts to access Service Now. The User Self-Registration plugin seems to fit the bill and I'd like to enable the automatic processing of requests, however I'd really like to build ...
Resolved! How to generate approval for Manager of Group which Requester is in for Service Catalog Workflow
Hi,I am trying to generate a approval for the manager of the requester in Service Catalog. However in my environment, The Manager is not filled in the Manager field in the User's profile but instead is set in Group which the user is in. The Group con...
Resolved! can't remove tree picker attribute
I'd like to remove the tree picker attribute from Task Assignment group, as it doesn't display any other information from the table. I deleted the attribute, and when that didn't work I set tree_picker=false, which also is not having any effect.On th...
Resolved! CI is creating an Asset with the link but the asset link is not populating on the CI.
I have been having an issue and I have opened a HI ticket but not getting very much traction. We have cssm and discovery running. I can recreate my issue fairly easy.I can see the CI being created, the Model gets created, the Asset gets created and o...
In History Audit(sys_history_line) table, why the updated and updated by is having blank value
In History Audit(sys_history_line) table, why the updated and updated by is having blank value.I have tested in Jakarta and Helsinki it shows blank. But i remember earlier it was populating with last updated by user and with last updated time.Anyone ...
Resolved! Phone Number (E164) field Not working properly
I have a field name Additional Phone Number , the field is of type Phone Number (E164).On change of country it is not displaying the country code properly.Its working fine for USA i.e North America but for other countries it is giving the code as '0'...
How to push data from one form to another form?
I am new to service now, creating an application here. I want to Push data from Form A to Form B. I can see only set fields in workflows to set the field in same form. How can I push the same data to another form?Thanks,Neha
Resolved! Adding "Tags" or "Keywords" to Catalog Items and Record Producers
Hello,I am trying to find out how I can add "Tags" or "Keywords" to Catalog Items and Record Producers. We are on the Helsinki release and are utilizing the Service Portal which we anticipate users to type in their need or issue on the homepage searc...
Set value of Type(Yes/No)
Hi guyzz,I have a variable :in_stockType:yes/no.I want to autopopulate this feild on RITM variable editor but it is showing undefinedI have tried from workflowCurrent .variables.in_stock='Yes'AND from client script: g_form.setValue('variables.in_stoc...
Resolved! Show all state options in change request state dropdown
I want to change the state dropdown in change requests to show all of the state options regardless of what state the change is currently in.
Resolved! Creating an email from a ticket
HelloIs there any method that would allow me to click a link that will send all info on a ticket to someone?This has been requested as part of our system, and I am not aware of this functionality already existing.Thanks
Resolved! I need to remove a user from several Incident watchlists as they are moving teams.
It's too many to ideally do this manually, could someone point in the right direction scripting wise for removing users from lists while maintaining the other members of the list.
How to refresh a form when a workflow ends
I am closing the change workflow based on number of reschedules (20 times) made. I am successful in doing it through a before business rule which increases the reschedule count.And checking the value in the change workflow and closing the change acco...
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