ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Template.Print font setting for comments_work_notes

I am attempting to create an email script that will set the font for comments and work notes from change requests in an email notification. The script below will add the comments but it will not set the font. Would really appreciate any assistance wi...

Bridget6 by Kilo Expert
  • 2312 Views
  • 12 replies
  • 2 helpfuls

Resolved! Parse JSON array & display value in a html page

Hello experts,   I have created a HTML page & consumes custom application REST API. I need to parse the response which has JSON array & require to display the record id in the HTML page.  I have tried to use it as JSON object but it did not help. I h...

Abhi73 by Tera Expert
  • 3182 Views
  • 12 replies
  • 2 helpfuls

Resolved! Record Producer Script is not working

Hi Folks, I have written script for to auto populate Short description in  service request form with below data,   we have variable Type for request under that 3 dropdown  1.new desk phone 2.change desk phone 3.conferencing  when new desk phone is se...

Hari Babu by Mega Expert
  • 2439 Views
  • 11 replies
  • 4 helpfuls

Resolved! Check on the usage of a standard change template

How can we check the usage of a standard change template.  we have multiple standard templates in the instance and would like to have a report of which templates are being used. Is there a table which holds this data so that we can report on Apprecia...

Vijay53 by Giga Contributor
  • 2302 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to display a message when an Incident is a Parent or Child?

Howdo, I have what I thought was a simple task and appears to have turned out to be anything but! I want to display a message at the top of an Incident record to warn people if it is a Child or a Parent (or possibly both!) The child message is easy a...

Resolved! Service Request with no Workflow

Wanted to see if anyone has every seen this. I have a Catalog Item that a user can submit that requires no approval and they can assign it to a certain group of their choosing.  Nothing special except for the fact that every morning I find 3 or 4 tha...

sgmartin by Kilo Guru
  • 2324 Views
  • 4 replies
  • 0 helpfuls

How to auto populate User id in a reference field in scoped apps

Hi All ,  I need help with situation explained below .  i am working in a scoped app  called  'Lab client'  ,on lab form  i created a reference field 'Recorded By'  which reference to sys_user table .  i am trying to auto populate it with logged in u...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
vahini by Giga Guru
  • 2981 Views
  • 7 replies
  • 0 helpfuls

Resolved! Add multiple variables to one text field

Hello,  I have been tasked to create a workflow to create a standard change from a catalog item.  That part is complete.   What I need to do now, is within that catalog item, I have 6 variables that need to be duplicated into the standard change desc...

aj_becker by Tera Guru
  • 2505 Views
  • 1 replies
  • 0 helpfuls

Resolved! ACL Issue on reference field

I am having an odd issue with a reference field and acls on the destination table. Table B references two fields on Table A.  These fields are not visible from Table B form, but work fine when hitting Table B directly.   Debugging Security,  I see a ...

find_real_file.png
bscherer by Giga Guru
  • 2269 Views
  • 4 replies
  • 1 helpfuls

Resolved! How to add image in email body

hi  How to add image in emaul body I added image in image table.so now i want display that image in email body How to do that. Thanks in advance    

Nag9 by Tera Expert
  • 7475 Views
  • 4 replies
  • 9 helpfuls

Resolved! Requested for has different value then Opened by

I have a couple of situations occurring and can't figure out why they are happening. While the situations are very similar, they don't seem to overlap and don't seem to be related (could be coincidence, could be something I'm missing)   Issue #1 - A ...

Dan R3 by Kilo Expert
  • 4562 Views
  • 8 replies
  • 8 helpfuls

Resolved! Change field colour based on values in another related field

I have a requirement to change the color of the text in a field based on the value in another, related field. In this case it is the software license user entitlement.   I want to display the user name in red if the user has a non active state. For e...

find_real_file.png find_real_file.png
richofing by Mega Contributor
  • 5244 Views
  • 8 replies
  • 6 helpfuls

Add the current date to the subject line of a scheduled report

I'd like to know how to add the current date to the subject line of a scheduled report.  This daily report is emailed to all CAB members but I'd like the report name to show the date it is for.  e.g.  report for changes made yesterday should show yes...

sellis by Kilo Contributor
  • 4443 Views
  • 3 replies
  • 1 helpfuls