Which is the best practice in business rules?
What is the beat practice im business rules!!
Forum Posts
SLA retoractive start when the Priority changes
Hi, I'm defining SLAs with the following start conditions, "Priority" is "1-Critical" AND "Assignment group" is "Service Desk" I need to enable retroactive start if the Priority changes and disable retroactive start if the assignment group changes....
Resolved! Variables not populating on task using UI Policy
I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...
Report open vs closed tickets per day
How can I use standard report tools to write a report that shows me, number of opened tickets today and number of closed tickets today.
sys_id of the catalog variable to be used in reference qualifier.
Hi, I have a look up select box variable for a catalog item. It is referring to a custom table. I am using a reference qualifier to populate the choices. How can I pass the sys_id of this select box as a parameter to a script include via reference qu...
Standard Change Proposal changes state to closed on submit or save
I am wondering if anyone has run into this issue before. On the Standard Change Proposal we have run into an issue with the state changes to closed on submit or save. We have made a few modifications to the workflow and added the save button to the f...
How to send a notification when sla breaches before 24 hours of time?
How to send a notification when sla breaches before 24 hours of time?
Major Incident plugin
I am very impressed with the new Major Incident plugin with Kingston. Does anyone know if there is an additional cost associated with using it?
How to get the reference field on a Business Rule written on the referenced table?
Is there anyway to get the reference field on a Business Rule written on the referenced table?there is a business rule written on user table- but i want to get the Caller field of incident on User table Business rule.
Resolved! Force default homepage to load on login...
As each time a user selects a different homepage while on the homepage, they are effectively customizing their user preference so that the next time they come to the homepage, it displays whatever homepage they left it on.This create a problem for us...
Can i add an option (On Hold) in the service task state model and pause SLA on/off on task state is set to ON HOLD
Hi Friends, We have a requirement that tasks in the Service requests should have a ON HOLD status . When the Help Desk kept this in ON HOLD it should pause the SLA and should resume once the state is comes out of ON HOLD state. Can this be achieved?...
incident short description updation
Hello All, i need to update the incident short description like "incident number+ caller+ is updated this incident." using script include, to achieve this functionality i wrote a script include like below, and i called that SI inside the Business rul...
How to change the color of the data labels in charts
Is there a way to change the color of the data labels in the charts in Fuji?Right now it is a greyish color which is very hard to see on the chart bars.Will attach this screen shot to show which one I mean, it's the one that says "Display data labels...
How to grayed out a button in service portal
Hi All, I have a requirement to grayed out custom button and add popup message if someone clicks on grayed out button. can anyone suggest me. Thanks
Resolved! IT to HR ticket transfer
Has anyone implemented IT to HR ticket transfer? Similar functionality like HR to IT case transfer...
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