I am trying to enable hyperlinks in work notes by using a business rule that recognizes a regular expression. Business rule enables the hyperlinks and that hyperlink enabled worknotes we enter are getting posted in activity log.Along with that, OOB w...
Hi ,I was unable to find any relevant information for 'g_uri','g_request' objects .Also I needed some more in depth info for 'Navigation Handler' .Please let me know if there are existing articles for the same , If somehow I might have overlooked. Pl...
I have a business rule that is working fine with the exception of the update of the value of a field on another record (not current).All the Info Message displayed are correct but the value doesn't show in the CI record. I verified that if I enter th...
I am trying to export all upstream and downstream CI's of a specific CI.E.g. I built a report around the business service: "x", the report filter condition can be: Parent is x OR Child is x, and sort on Parent and Child. The report ran on the CI Rela...
I want to search user with email Id and User ID as well in the list collector for a variable in the catalog item.Please do needfull.Thanks,Kiranmai
Hello,By mistake one of our colleagues has removed the roles for a user. The roles removed were non-admin roles hence not inherited.Is there any way by which we can know what roles were assigned to a user ?Please help !Thanks in advance.Archana
Put this in the Change Management forum, but relevant to all - not sure there a general category. . . In a list view - eg when viewing a list of open changes, incidents etc I would like to group by, say, Assignment Group - which is easily done by rig...
Some of my email notifications are missing attachment (incidents attachments work fine, but both change request and Document Management are not working). I have checked the Include attachment box but approval users are not receiving attachments.Ima...
HI everybody, I wondering if anybody has a SOW for ITSA implementation to share with me. We ´re starting our first project implementation so I need one document template or guide to help us. Thanks in advance,Omar OrtÃÂz
We are trying to create a service portal page.When a person clicks on My Approvals, they only get the top information (Requested for, opened by, RITM #,etc)It is not displaying the variables at the bottom. How can this be added
I'm doing some testing of loading up IP networks into the CMDB (cmdb_ci_ip_network table). We have a very large IP address space that we manage and there are lots or parent>child relationships, sometimes up to 4 or 5 levels deep. If you're familiar w...
I've got a business need to track some legacy information for various CI's. In total, there will be 8 new attributes that run across 32 different CI classes. Question to the community is, should I:A) Add the columns to the cmdb_ci table so that...
Hi, We've been given the assignment to present our IT-Operations services in a Service Catalog in ServiceNow.Together with our ServiceNow consultant we looked at the Service Catalog.To be honest, it still looks like a customer facing webshop for big ...
I've run into a bit of an issue with my Incident table and I'm 95% sure it has to do with something that was done in Change Management. I know both extend task and use the same state variable. I moved over an update set last night for Change an...
Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...
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