Customize approval emails with requested item variables

[Chris135]

Hello everyone,

I am trying to customize an approval email notification with variables from a requested item. I modified the requested_items_summary_with_options email script with the requested item's sys_id. I then called the mail script in the notification email but the variables show up blank when the manager receives the email.

Here is the notification data I am putting in the body:

${mail_script:requested_items_summary_with_options}

Requesting User: ${variables.requested_for}

Request Type: ${variables.request_type}

Report Title: ${variables.report_title}

Description of Report: ${variables.description_of_report}

Urgency: ${variables.urgency}

Requested Due Date: ${variables.requested_due_date}

${mail_script:approval_items_summary}

${sysapproval.description}

${mailto:mailto.approval}

${mailto:mailto.rejection}

Click here to view ${sysapproval.sys_class_name}:  ${sysapproval.URI}

The mail_script approval items are showing up as intended, but the variables from the requested item are not. I tried creating an email template and importing that but I achieved the same results. I attached some screenshots to help provide clarity. Any and all help is greatly appreciated. Thank you for your time!

From,

Chris

[bart_huysmans]

Thx for the solution - For using it more cross request -  i use the isVisibleSummary value instead

 if(vs.get(i).getLabel() != '' && vs.get(i).isVisibleSummary()) {
           template.space(4);
           template.print('     ' +  vs.get(i).getLabel() + " = " + vs.get(i).getDisplayValue() + "<br />");  
        }

[Kevin M1]

Hey Chris & DVP

Thank you so much for posting this this is pretty much exactly what I was looking for but I was curious what the workflow looks like for the RITM to stay in Requested  until approval or deny happens that it gets assigned to a specific group or closes out the ticket. I appreciate the assistance on this. 

Thank you for your time.