Dashboard Sharing Option Not Visible for User

tulasi8
Tera Contributor

3 hours ago

Hi Community,

 

One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.

Interestingly, another user with the same set of roles is able to share the dashboard without any issues.

Can anyone please advise on what steps we should take to resolve this? @Ankur Bawiskar 

 

Regards,

Tulasi

 

0 Helpfuls
  • 284 Views
8 REPLIES 8

RaghavSh
Mega Patron

3 hours ago - last edited 2 hours ago

@tulasi8 I believe you need to check system property "glide.cms.share_dashboards.role"

 

refer : https://www.servicenow.com/docs/bundle/zurich-now-intelligence/page/use/dashboards/reference/dashboa... 


Please mark the answer correct/helpful accordingly.

 


Raghav
MVP 2023
LinkedIn
0 Helpfuls

PrashantLearnIT
Giga Sage

3 hours ago

Hi @tulasi8 

 

The dashboard owner can share the reports with anyone. Can you please check who the owner is and share the report from that user?

********************************************************************************************************
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.

********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect


Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
0 Helpfuls

tulasi8
Tera Contributor
In response to PrashantLearnIT

2 hours ago

@PrashantLearnIT owner itself shared the dashboard to another user , but this another user can't share the dashboard to others

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to tulasi8

2 hours ago

Correct — only the owner of the dashboard can share it. Other users with whom the dashboard has been shared do not have permission to share it further.

 @tulasi8 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls