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Database view for task_sla, sc_task and incident tables

Alina-Maria_S
Tera Guru

Hello everybody, 

 

I want to create a database view where to see data from the following tables: task_sla, sc_task and incident - as I need to be able to see all task_sla associated with Incidents and Catalog tasks on the same view, together with the Requested for Catalog task and Caller for Incidents. 

I have configured the Database as below:

AlinaMariaPas_0-1698750254012.png

But no records are displayed: 

AlinaMariaPas_1-1698750290389.png

Could you please help? 

1 ACCEPTED SOLUTION

@Alina-Maria_S 

you create database view usually between tables which are linked to each other in some sense.

In this case incident and sc_task are not linked

Incident is something which is created for something not working

sc_task is created for catalog items

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Bu there is link between sc_task and task_sla and between incident and task_sla.

@Alina-Maria_S 

you create database view usually between tables which are linked to each other in some sense.

In this case incident and sc_task are not linked

Incident is something which is created for something not working

sc_task is created for catalog items

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Alina-Maria_S 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader