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10-31-2023 04:06 AM
Hello everybody,
I want to create a database view where to see data from the following tables: task_sla, sc_task and incident - as I need to be able to see all task_sla associated with Incidents and Catalog tasks on the same view, together with the Requested for Catalog task and Caller for Incidents.
I have configured the Database as below:
But no records are displayed:
Could you please help?
Solved! Go to Solution.
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10-31-2023 05:39 AM
you create database view usually between tables which are linked to each other in some sense.
In this case incident and sc_task are not linked
Incident is something which is created for something not working
sc_task is created for catalog items
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-31-2023 05:21 AM
Bu there is link between sc_task and task_sla and between incident and task_sla.
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10-31-2023 05:39 AM
you create database view usually between tables which are linked to each other in some sense.
In this case incident and sc_task are not linked
Incident is something which is created for something not working
sc_task is created for catalog items
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-31-2023 06:38 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader