Daylight savings SLA calculation

kambleneeta20
Giga Expert

‎11-09-2016 04:57 AM

Hi All,

There is one SLA schedule - 3:30 AM EST To 6:00 AM EST.

SLA schedule is not shifting to 1 hour in day-light saving , SLA should start @ 4:30 EST to 7 AM EST.

Do I need to create 2 schedules for such cases , and need to change it accordingly in day light savings ?

How to correct it ?

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lorisd_avanzo
ServiceNow Employee
ServiceNow Employee

‎11-09-2016 05:47 AM

I believe you can use a unique schedule with the GMT time zone in order to get this behavior.


See from the doc article named Time Zones:



Daylight Saving Time

If a time zone is specified based on location (for example, America/Los Angeles), times will automatically be adjusted for daylight saving time. If a time zone is specified based on the name of a time zone (for example, GMT), it will not adjust.



I hope this helps.



Regards,


Loris